Unit of competency Outline

Date retreived
22/07/2026 7:31 AM AWST

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Build and maintain relationships with small business stakeholders

Build and maintain relationships with small business stakeholders

Unit of competency
National Code
BSBSMB409A
State Code
D1020
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
10/03/2009
View on TGA
State Implementation and Classification
Approved Date
31/07/2014
Field of Education
080399 - Business And Management, N.e.c.
Original Release Date
31/07/2014
Nominal Hours
20
Description
This unit describes the performance outcomes, skills and knowledge required to establish and develop relationships with small business key stakeholders, and roles and responsibilities in the small business.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1. Establish and develop communication and appropriate relationships with key stakeholders
  • 1.1. Establish specific practices for communication with key stakeholders, in accordance with codes of practice, cultural protocols and agreed roles and responsibilities
  • 1.2. Maintain specific ways of dealing with issues in communication with key stakeholders that adhere to codes of practice, cultural protocols and agreed roles and responsibilities
  • 1.3. Identify and implement methods of working in culturally appropriate ways
  • 1.4. Identify and implement plans to deal with changes in circumstances and behaviours, as required
2. Establish and develop roles and responsibilities in the small business
  • 2.1. Clearly and accurately clarify roles and responsibilities in the business in accordance with organisational structure and lines of authority, codes of practice and job documentation
  • 2.2. Identify and apply specific practices and behaviours from the codes of practice, that contribute to successful working relationships
  • 2.3. Clearly communicate responsibilities and practices to key stakeholders
3. Review relationships with key stakeholders
  • 3.1. Review communication practices used with key stakeholders and implement any necessary improvement strategies
  • 3.2. Monitor and evaluate relationships with key stakeholders and develop action plan/s needed to enhance relationships
  • 3.3. Evaluate roles and responsibilities in the business and undertake any revisions necessary to improve successful working relationships
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Specific practices for communication with key stakeholders may include:
contingency plans for changes
informal face-to-face/telephone networking
regular formal meetings
use of formats suited to people with specific support needs, where appropriate, such as large print, interpreters, telephone typewriter (TTY), material in community language/s, Auslan (Australian Sign Language)
written processes
Key stakeholders may include:
business partners
community members, Elders, traditional owners
community organisations
customers
family members
franchise owner
funding agencies and financial institutions
government agencies
shareholders
staff
suppliers
Issues in communication may include:
communication protocols for Indigenous, non-Indigenous, and culturally and linguistically diverse peoples
cross-cultural misunderstandings
dealing with difficult clients
expectations of Indigenous and culturally and linguistically diverse peoples
family obligations of Indigenous, and culturally and linguistically diverse peoples
negotiating with stakeholders
processing complaints
respect for others
Roles and responsibilities in the business may include:
differences between roles and duties
role overlap conflicts with other staff and self, with other key stakeholders e.g. management committee members, contractors, accountants etc. and self and staff
scope of responsibilities within the job
types of duties to be performed
Organisational structure and lines of authority may include:
cooperative/incorporated association structures
corporate structure and corporate governance
government owned enterprise
location of business within the community
nature of reporting
partnerships
power structures and relationships
reporting processes
sole traders
Codes of practice for the business may include:
business operations standards
cultural considerations and principles for operating
ethical considerations and principles for operating
guidelines for operations
legal considerations and principles for operating
policies
quality assurance practices and principles
Job documentation may include:
background to the business
competencies required for positions
details of responsibilities
details of specific duties or tasks to be carried out
duty statement
level of wage or salary
job/position description
outline of the job to be performed
reporting relationship
selection criteria
special provisions
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
ways of working and communicating with key stakeholders based on the roles and responsibilities, codes of practice and cultural protocols for the business
development and communication of roles, responsibilities, duties and tasks of small business personnel to key stakeholders
process for reviewing relationships with key stakeholders
knowledge of organisational structures and their legal implications.
Context of and specific resources for assessment
Assessment must ensure:
access to relevant documentation
candidate's individual circumstances and work in the context of running a small business, are the basis for assessment.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
portfolio of evidence including review of communication and relationships with key stakeholders
oral or written questioning to assess knowledge of business ethics
review of how methods of working in culturally appropriate ways were implemented.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
BSBREL401A Establish networks
BSBSMB408A Manage personal, family, cultural and business obligations.
Replaced By
State Code National Code Title Type
AUM00 BSBSMB409 Build and maintain relationships with small business stakeholders Unit of competency