Unit of competency Outline

Date retreived
22/07/2026 8:41 AM AWST

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Build and maintain relationships with small business stakeholders

Build and maintain relationships with small business stakeholders

Unit of competency
National Code
BSBSMB409
State Code
AUM00
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
2.00
Current Release Date
14/01/2016
View on TGA
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
080399 - Business And Management, N.e.c.
Original Release Date
15/09/2015
Nominal Hours
20
Description
This unit describes the skills and knowledge required to negotiate with important stakeholders and modify interactions as required.It applies to individuals who operate a small business and use communication skills to build relationships with key stakeholders.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Establish and develop communication and appropriate relationships with key stakeholders
  • 1.1 Establish specific practices for communication with key stakeholders, in accordance with codes of practice, cultural protocols, stakeholder expectations and preferences and agreed roles and responsibilities
  • 1.2 Maintain specific ways of dealing with issues in communication with key stakeholders, adhering to codes of practice, cultural protocols and agreed roles and responsibilities
  • 1.3 Identify and implement methods of working in culturally appropriate ways
  • 1.4 Identify and implement plans to deal with changes in circumstances and behaviours, as required
2. Establish and develop roles and responsibilities in the small business
  • 2.1 Clearly and accurately clarify roles and responsibilities in the business in accordance with organisational structure and lines of authority, codes of practice and job documentation
  • 2.2 Identify and apply specific practices and behaviours from codes of practice, that contribute to successful working relationships
  • 2.3 Clearly communicate responsibilities and practices to key stakeholders
3. Review relationships with key stakeholders
  • 3.1 Review communication practices used with key stakeholders and implement any necessary improvement strategies
  • 3.2 Monitor and evaluate relationships with key stakeholders and implement actions needed to enhance relationships
  • 3.3 Evaluate roles and responsibilities in the business and undertake any revisions necessary to improve working relationships
No information
No information
Replaces
State Code National Code Title Type
D1020 BSBSMB409A Build and maintain relationships with small business stakeholders Unit of competency
Replaced By
State Code National Code Title Type
OCG11 BSBESB404 Market new business ventures Unit of competency