Qualification Outline
22/07/2026 10:09 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Advanced Diploma of Banking Services Management
Advanced Diploma of Banking Services Management
FNS60615
AVZ9
Replaced
Transition (Replaced)
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 4.00 | 13/02/2018 | Current | Approved |
| 3.00 | 14/01/2016 | Replaced | Approved |
| 2.00 | 22/04/2015 | Replaced | Approved |
| 1.00 | 25/03/2015 | Replaced | Approved |
Description
This qualification is designed to flexibly reflect senior management and/or sales and service job roles with team and business result responsibilities in banking or other deposit taking institutions' customer contact centres or retail financial services environments. At this level individuals are expected to apply specialist skills and knowledge in a range of situations to deal with complex situations and issues. They work across a broad range of technical or management functions with accountability for personal outputs and for team outcomes.
Licensing/Regulatory Information
Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Schedule
Packaging Rules
Total number of units = fourteen (14)- eight (8) core units plus
- six (6) elective units
The elective units consist of:
- up to six (6) from the electives below
- up to two (2) may be from a Diploma or Advanced Diploma in the Financial Services Training Package or in any currently endorsed training package or accredited course.
The elective units chosen must be relevant to the work outcome and meet local industry needs.
Units selected from other training packages or accredited courses must not duplicate units selected from or available within the FNS Release 1 or BSB Release 1 Training Packages.
1. Core Units
All eight (8) units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AUR82 | FNSINC401 | Apply principles of professional practice to work in the financial services industry | 20 | Unit of competency |
| AUM00 | BSBSMB409 | Build and maintain relationships with small business stakeholders | 20 | Unit of competency |
| AUT04 | FNSSAM602 | Identify and evaluate marketing opportunities in the financial services industry | 80 | Unit of competency |
| AUH42 | BSBMGT608 | Manage innovation and continuous improvement | 60 | Unit of competency |
| AUI44 | BSBMGT502 | Manage people performance | 50 | Unit of competency |
| AUM47 | BSBCUS501 | Manage quality customer service | 50 | Unit of competency |
| AUT01 | FNSSAM601 | Monitor performance in sales of financial products or services | 40 | Unit of competency |
| AUG94 | BSBMGT605 | Provide leadership across the organisation | 60 | Unit of competency |
2. Elective Units
Up to six (6) units may be chosen from the elective units listed.
Please refer to the packaging rules for the full details of available options.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S739 | FNS60610 | Advanced Diploma of Banking Services Management | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| BFF1 | FNS60620 | Advanced Diploma of Banking Services Management | Qualification |
No information
Entry Requirements
Nil.
Traineeships and Apprenticeships