Unit of competency Outline

Date retreived
23/07/2026 12:53 AM AWST

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Monitor performance in sales of financial products or services

Monitor performance in sales of financial products or services

Unit of competency
National Code
FNSSAM601
State Code
AUT01
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
080505 - Marketing
Original Release Date
16/09/2015
Nominal Hours
40
Description
This unit describes the skills and knowledge required to coordinate and monitor performance against organisational sales targets and quality client service standards.It applies to individuals who provide specialised knowledge, use systematic approaches and have responsibility for continuous improvement and quality standards.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Monitor implementation of sales policies and procedures
  • 1.1 Monitor implementation of organisational policy and procedures in regard to selling financial products or services
  • 1.2 Monitor implementation of organisational policy and procedures in regard to transactions, including non-cash transactions and variations to standard transactions
  • 1.3 Accurately record information relating to sales of financial products and services and monitor products and services sold to ensure they are matched to client needs, with remedial action taken where deficiencies are identified
2. Monitor implementation of client service standards
  • 2.1 Measure client service standards according to organisational policy and procedures, and take remedial action where deficiencies are identified
  • 2.2 Provide regular feedback to team members in relation to client service provision and quality, in accordance with organisational policy and procedures
3. Monitor achievement of sales targets
  • 3.1 Record sales results to assist with monitoring achievement of sales targets
  • 3.2 Monitor individual and branch sales targets and record according to organisational policy and procedures
  • 3.3 Provide feedback to management and staff on sales performance in relation to sales targets and planning
No information
No information
Replaces
State Code National Code Title Type
D4322 FNSSAM601A Monitor performance in sales of financial products or services Unit of competency
Replaced By
State Code National Code Title Type
OEB77 FNSSAM611 Monitor performance of financial products and services in meeting client needs Unit of competency