Unit of competency Outline

Date retreived
22/07/2026 10:27 PM AWST

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Monitor performance of financial products and services in meeting client needs

Monitor performance of financial products and services in meeting client needs

Unit of competency
National Code
FNSSAM611
State Code
OEB77
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
15/06/2022
View on TGA
State Implementation and Classification
Approved Date
07/12/2022
Field of Education
080505 - Marketing
Original Release Date
07/12/2022
Nominal Hours
40
Description
This unit describes the skills and knowledge required to monitor performance of financial products and services against organisational targets and quality client service standards.The unit applies to individuals who provide specialised knowledge, use systematic approaches, and have responsibility for continuous improvement and quality standards.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Monitor and record implementation of products and services and related policies and procedures
  • 1.1 Monitor implementation of organisational policies and procedures relevant to providing financial products or services
  • 1.2 Monitor implementation of organisational policies and procedures in regard to transactions, including non-cash transactions and variations to standard transactions
  • 1.3 Record information on financial products and services provided
  • 1.4 Monitor whether products and services sold meet client needs according to organisational policies and procedures and regulatory requirements, and take remedial action where deficiencies are identified
2. Monitor implementation of client service standards
  • 2.1 Measure client service standards according to organisational policies and procedures, and take remedial action where deficiencies are identified
  • 2.2 Establish process for providing regular feedback to team members on client service provision and quality according to organisational policies and procedures
3. Monitor achievement of targets
  • 3.1 Record results to assist with monitoring achievement of targets
  • 3.2 Monitor and record individual and branch targets according to organisational policies and procedures
  • 3.3 Provide feedback to management and staff on performance in relation to targets and planning
No information
No information
Replaces
State Code National Code Title Type
AUT01 FNSSAM601 Monitor performance in sales of financial products or services Unit of competency
State Code National Code Title Type
BHU6 FNS60622 Advanced Diploma of Banking Services Management Qualification