Unit of competency Outline

Date retreived
22/07/2026 12:54 PM AWST

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Establish or review marketing, client services and supplier relationships

Establish or review marketing, client services and supplier relationships

Unit of competency
National Code
FNSPRM605
State Code
AUS65
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
080303 - Human Resource Management
Original Release Date
16/09/2015
Nominal Hours
80
Description
This unit describes the skills and knowledge required to establish or review marketing, client services and supplier relationships which support the provision of professional services to clients.It applies to individuals who coordinate multiple tasks across an organisation and liaise with a wide cross section of personnel to achieve organisational objectives.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Notes
Elements and Performance Criteria
1. Establish or review marketing strategy
  • 1.1 Establish or review marketing strategy, and develop marketing tools within budget and timelines
  • 1.2 Confirm and implement marketing strategy across organisation or business unit
2. Establish or review supplier relationship
  • 2.1 Establish criteria to enable effective evaluation of supplier services and assess all existing suppliers against criteria
  • 2.2 Identify and analyse availability and suitability of alternate suppliers who can meet service support requirements within legislative requirements
  • 2.3 Undertake cost–benefit analysis of suppliers to finalise supplier network
  • 2.4 Establish terms of appointment of suppliers to achieve service support requirements, and maintain and develop relationships with suppliers
3. Establish or review client services
  • 3.1 Determine client services to meet client expectations, enterprise policy and philosophy, and industry legislative requirements
  • 3.2 Establish key performance indicators to measure customer service, review existing client services against these and improve where required
  • 3.3 Document service standards in prescribed format and communicate to all stakeholders
  • 3.4 Deliver services within timeframe and budget
No information
No information
Replaces
State Code National Code Title Type
D4308 FNSPRM605A Establish or review marketing, client services and supplier relationships Unit of competency