Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Systemmay include:
a structured quality program, such as the Quality Care Pharmacy Program (QCPP), which includes specific Pharmacy Medicine and Pharmacist Only Medicine standards
other quality programs that address development of policies, protocols and procedures relating to the supply of Pharmacy Medicines and Pharmacist Only Medicines.
Standards for the Uniform Scheduling of Medicines and Poisons may include:
general sales medicines (unscheduled)
Pharmacy Medicine (S2)
Pharmacist Only Medicine (S3)
Prescription Only Medicine (S4)
Controlled Drug (S8).
Training needsmay include:
general training relating to Pharmacy Medicines and Pharmacist Only Medicines
training to support understanding of new medicines, or medicines that are down scheduled or up scheduled, and require a specific level of sales support.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Evidence of the ability to:
source current advice on scheduled medicines and identify changes to the scheduling of Pharmacy Medicines and Pharmacist Only Medicines
update information systems, pharmacy protocols and procedures to reflect scheduling changes in a timely manner
maintain stock locations and shelf facings to support items schedule
inform and mentor staff to support implementation of revised schedules
act as a role model to others through implementation of appropriate procedures and behaviour
work within personal role boundaries and responsibilities to assist in managing the supply of Pharmacy Medicines and Pharmacist Only Medicines by collaborating with the pharmacist and other staff members.
Context of and specific resources for assessment
Assessment must ensure that competency is:
observed by the assessor or the technical expert working in partnership with the assessor as described in the assessment guidelines
demonstrated over sufficient time to include handling of a range of contingencies
demonstrated in a real or simulated pharmacy environment, which may include customer interruptions and involvement in other related activities normally expected in the pharmacy.
Assessment must ensure access to:
relevant pharmacy protocols and procedures
state or territory legislation and guidelines where appropriate
information management systems used to manage quality standards and procedures
typical pharmacy storage locations, shelf facings and signage for a community pharmacy, including unscheduled, Pharmacy Medicines and Pharmacist Only Medicines
staff training and development systems and procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of the candidate in the workplace assisting the management of Pharmacy Medicines and Pharmacist Only Medicines
written or oral questions appropriate to the language and literacy level of the learner to test relevant underpinning knowledge
role plays to confirm communication and mentoring skills that support staff development and understanding of revised schedules and procedures
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.