Unit of competency Outline
Date retreived
22/07/2026 6:25 PM AWST
22/07/2026 6:25 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Communicate information
Communicate information
Unit of competency
National Code
RIICOM301E
RIICOM301E
State Code
OBO93
OBO93
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
25/09/2020
Field of Education
120505 - Work Practices Programmes
Original Release Date
25/09/2020
Nominal Hours
20
Description
This unit describes the skills and knowledge required to communicate information to complete work activities within the mining, drilling and civil infrastructure industry. It includes planning and preparing for and conducting communication via a number of different methods to ensure work activities are understood. This unit applies to individuals who are working in an operational, supervisory or team leader capacity.Licensing, legislative and certification requirements that apply to this unit can vary between states, territories and industry sectors. Users must check requirements with relevant body before applying the unit.
Notes
Elements and Performance Criteria
1. Plan and prepare to communicate information
- 1.1 Access and interpret information and data from a variety of information sources and communication systems
- 1.2 Identify and prepare communication methods to ensure work activity information can be understood
- 1.3 Determine and confirm the purpose of the communication in relation to the work activity
- 1.4 Identify potential barriers and solutions to communication of work activity
- 1.5 Prepare and organise information in a logical and structured manner and according to the purpose, audience and context
2. Communicate information to achieve work activity outcomes
- 2.1 Deliver information in a clear, concise and succinct manner ensuring the language is applicable to the communication purpose and work activity
- 2.2 Confirm and follow communication policies and procedures that apply to interactions to complete work activity
- 2.3 Communicate and follow up with appropriate responses to questions, comments and feedback provided by the audience
- 2.4 Document and communicate all required actions flowing from work activity outcomes to relevant individuals and/or parties, in accordance with workplace policies and procedures
- 2.5 Review feedback provided by the audience and communicate appropriate responses to questions, reactions and feedback provided by the audience
3. Develop and perform work activity presentation
- 3.1 Identify and clarify the purpose of the presentation for work activity for the intended audience
- 3.2 Organise work activity information to be communicated using contemporary structures, techniques and practices
- 3.3 Identify, evaluate and select the media resources available to use for the presentation on work activity
- 3.4 Organise and prepare structured and coherent presentation aids in advance, in accordance with own role and responsibilities
- 3.5 Present as planned, providing appropriate responses to the reactions and feedback from the audience
- 3.6 Evaluate and action the outcomes of the presentation in accordance with work activity requirements
4. Participate in resolving conflicts
- 4.1 Identify and assess potential conflicts as they apply to work activity and the workplace
- 4.2 Identify common objectives between parties that can be mutually supported
- 4.3 Discuss and agree on an approach which will meet the majority of objectives for both parties
- 4.4 Assist in implementing and monitoring approach in accordance with relevant workplace policies and procedures
- 4.5 Check that the agreed requirements are being met and that conflict has been resolved
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| WH100 | RIICOM301D | Communicate Information | Unit of competency |