Unit of competency Outline

Date retreived
23/07/2026 4:43 AM AWST

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Use integrated library management systems

Use integrated library management systems

Unit of competency
National Code
BSBLIB404
State Code
AWG11
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
14/01/2016
View on TGA
State Implementation and Classification
Approved Date
05/07/2016
Field of Education
091301 - Librarianship And Information Management
Original Release Date
05/07/2016
Nominal Hours
30
Description
This unit describes the skills and knowledge required to apply a basic understanding of the interrelated functions of integrated library management systems (ILMS) to use online catalogues, process loan transactions, and provide circulation and lending services to meet customer needs.It applies to individuals in frontline information services roles in libraries working under limited supervision, within established policies and procedures.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Create records in the ILMS
  • 1.1 Develop an understanding of basic functions of an ILMS, including interrelation of different modules
  • 1.2 Register new borrowers on the automated circulation system according to organisational and system guidelines
  • 1.3 Process an acquisition by creating a record in the acquisition module
  • 1.4 Generate an interlibrary loan request by creating a request through the ILMS
2 Provide customer support in relation to circulation and lending
  • 2.1 Provide current and accurate information to customers in relation to circulation and lending policies and procedures, including self-service systems
  • 2.2 Process loan and return transactions according to organisational policies and procedures, including security procedures
  • 2.3 Follow safe work practices when performing circulation and lending services
  • 2.4 Manage competing demands for services according to customer service standards
  • 2.5 Resolve customer enquiries and complaints within scope of own job role
  • 2.6 Refer complex customer queries and complaints to relevant personnel
  • 2.7 Provide information on range of services which may incur costs, including pre-paid services
  • 2.8 Process financial transactions
3 Use online catalogues to assist customers
  • 3.1 Use basic search features of online catalogues to provide current and accurate information to customers
  • 3.2 Use online catalogues to assist customers in locating information resources in library collections
  • 3.3 Explain classification numbers and shelving location symbols or prefixes displayed on online catalogues to customers
4 Maintain knowledge of ILMS trends and emerging technologies
  • 4.1 Source information about current industry trends and emerging technologies in relation to ILMS
  • 4.2 Provide information to colleagues in relation to add-on library automation software and hardware
No information
No information
Replaces
State Code National Code Title Type
D9421 CULINM402A Use integrated library management systems Unit of competency
Replaced By
State Code National Code Title Type
OCF78 BSBINS405 Use integrated library management systems Unit of competency
State Code National Code Title Type
AZK3 BSB42115 Certificate IV in Library and Information Services Qualification