Unit of competency Outline

Date retreived
22/07/2026 8:39 PM AWST

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Use integrated library management systems

Use integrated library management systems

Unit of competency
National Code
BSBINS405
State Code
OCF78
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
19/10/2020
View on TGA
State Implementation and Classification
Approved Date
16/03/2021
Field of Education
091301 - Librarianship And Information Management
Original Release Date
16/03/2021
Nominal Hours
30
Description
This unit describes the skills and knowledge required to apply a basic understanding of the functions of integrated library management systems (ILMS) to use online catalogues, process loan transactions, and provide circulation and lending services to meet customer needs.The unit applies to individuals in frontline information services roles in libraries working under limited supervision, within established policies and procedures.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Create records in the ILMS
  • 1.1 Use basic functions of an ILMS, including interrelation of different modules
  • 1.2 Check and process new borrowers on the ILMS according to organisational policies and procedures
  • 1.3 Process an acquisition by creating a record in the acquisition module
  • 1.4 Create a reservation request through the ILMS
2. Provide customer support in relation to circulation and lending
  • 2.1 Provide current and accurate information to relevant stakeholders in relation to circulation and lending policies and procedures, including self-service systems
  • 2.2 Process loan and return transactions according to organisational policies and procedures, including security procedures
  • 2.3 Follow safe work practices when performing circulation and lending services
  • 2.4 Handle competing demands for services according to customer service standards
  • 2.5 Resolve customer enquiries and complaints within scope of own job role
  • 2.6 Refer complex customer queries and complaints to relevant personnel
  • 2.7 Provide information on range of services which may incur costs
3. Use online catalogues to assist customers
  • 3.1 Use basic search features of online catalogues to provide current and accurate information to relevant stakeholders
  • 3.2 Use online catalogues to assist customers in locating information resources in library collections
  • 3.3 Explain classification numbers and shelving location symbols or prefixes displayed on online catalogues to customers
4. Maintain knowledge of ILMS trends and emerging technologies
  • 4.1 Source information about current industry trends and emerging technologies in relation to ILMS
  • 4.2 Provide information to colleagues in relation to add-on library automation software and hardware
No information
No information
Replaces
State Code National Code Title Type
AWG11 BSBLIB404 Use integrated library management systems Unit of competency
State Code National Code Title Type
BFQ7 BSB40720 Certificate IV in Library and Information Services Qualification