Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Competitive systems and practices

Competitive systems and practices may include, but are not limited to:
lean operations
agile operations
preventative and predictive maintenance approaches
monitoring and data gathering systems, such as Systems Control and Data Acquisition (SCADA) software, Enterprise Resource Planning (ERP) systems, Materials Resource Planning (MRP) and proprietary systems
statistical process control systems, including six sigma and three sigma
Just in Time (JIT), kanban and other pull-related operations control systems
supply, value, and demand chain monitoring and analysis
5S
continuous improvement (kaizen)
breakthrough improvement (kaizen blitz)
cause/effect diagrams
overall equipment effectiveness (OEE)
takt time
process mapping
problem solving
run charts
standard procedures
current reality tree
Competitive systems and practices should be interpreted so as to take into account:
the stage of implementation of competitive systems and practices
the size of the enterprise
the work organisation, culture, regulatory environment and the industry sector
Customer
Customer may include:
internal or external customers, and includes the final customer
Procedures
Procedures may include:
work instructions
standard operating procedures
work manuals
operating protocols
formulas/recipes
batch sheet
temporary instructions and similar instructions provided for the smooth running of the operation or process
good operating practice as may be defined by industry codes of practice (e.g. good manufacturing practice (GMP) and responsible care)
and government regulations
Procedures may be:
written, verbal, computer-based or in some other format
Takt time
Takt time is the time required to complete one job cycle if the customer’s time and volume expectations are to be met (i.e. the available time divided by the number of units required), and so may include, but is not limited to:
time per piece where applied to piece work
time per tonne or litre when applied to bulk product
time per work item when applied to an office or service environment
deadlines required to meet delivery dates when applied to project work
target cycle time for sporadic processes or processes not linked to a customer requirement (e.g. a regulatory requirement)
Appropriate action
Appropriate action to be taken when time to complete operational steps and tasks exceeds takt time may include, but is not limited to:
reporting to appropriate person
prioritising work according to standardised procedures
acquiring/allocating additional resources according to standardised procedures
Time to complete operational steps and tasks exceeds takt time
Causes of time to complete operational steps and tasks exceeding takt time may include, but are not limited to:
cycle time (mean time taken to actually do the job) is longer than takt time
multiple jobs required in the same timeframe (i.e. priority conflict)
takt time cannot be met with resources available
takt time is longer than available time
Variability
Variability means any change which occurs in the job and may include (but is not limited to):
different times taken to do the same thing
different effort taken to do the same thing
different results from applying the same effort (i.e. variation in quality)
amount of rework required
Waste
Waste in this unit is used in the sense of ‘muda’ which is waste that does not contribute to value as defined by the customer. Waste may include, but is not limited to:
overproduction
waiting
transporting
inappropriate processing
unnecessary inventory
excess motion
defects
underutilised employees

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of the ability to:
identify standardised procedures applicable to work
relate takt time to work required
identify areas for improvement in standardised procedures and operational steps and tasks
make and standardise improvements in accordance with continuous improvement procedures.
Context of and specific resources for assessment
Assessment of performance must be undertaken in a workplace using or implementing one or more competitive systems and practices.
Access may be required to:
workplace procedures and plans relevant to work area
specifications and documentation relating to planned, currently being implemented, or implemented changes to work processes and procedures relevant to the assessee
documentation and information in relation to production, waste, overheads and hazard control/management
reports from supervisors/managers
case studies and scenarios to assess responses to contingencies.
Method of assessment
A holistic approach should be taken to the assessment.
Competence in this unit may be assessed by using a combination of the following to generate evidence:
demonstration in the workplace
workplace projects
suitable simulation
case studies/scenarios (particularly for assessment of contingencies, improvement scenarios, and so on)
targeted questioning for appropriate portions
reports from supervisors, peers and colleagues (third-party reports)
portfolio of evidence
In all cases it is expected that practical assessment will be combined with targeted questioning to assess underpinning knowledge.
Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and appropriate to the oracy, language and literacy capacity of the candidate and the work being performed.