Unit of competency Outline

Date retreived
22/07/2026 4:32 AM AWST

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Give and receive policy information

Give and receive policy information

Unit of competency
National Code
PSPPOL403A
State Code
C8240
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
3.00
Current Release Date
01/11/2012
View on TGA
State Implementation and Classification
Approved Date
21/07/2014
Field of Education
090103 - Policy Studies
Original Release Date
21/07/2014
Nominal Hours
40
Description
This unit covers the provision of routine information on operational policy in an organisation. It includes assisting with the development of policy guidelines, responding to routine policy enquiries, receiving policy feedback and contributing suggestions based on that feedback. In practice, giving and receiving organisation policy may overlap with other generalist and specialist work activities such as applying government processes, providing client services, gathering and analysing information, providing input to change.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication
Notes
Elements and Performance Criteria
1. Assist with the development of policy guidelines for the organisation
  • 1.1 Existing procedures impacted by the policy are researched and analysed for consistency with the policy.
  • 1.2 Intended audience/s for policy guidelines is researched and the required structure, language style and format are confirmed in accordance with organisational requirements.
  • 1.3 Consultation is undertaken to obtain information on the requirements of policy guidelines.
  • 1.4 Guidelines are written under direction in accordance with organisational requirements.
  • 1.5 Guidelines are developed that address the requirements of workplace diversity and meet requirements for language, style and format.
2. Respond to routine policy enquiries
  • 2.1 Policy implications and requirements are confirmed in accordance with organisational procedures.
  • 2.2 Routine information and advice on the application of relevant acts, regulations, procedures, codes of practice, standards and guidelines are provided in accordance with policy guidelines.
  • 2.3 When documentation is provided it supports the information and advice given.
  • 2.4 Intended use and consequences are considered when providing advice on organisational policy, and advice is communicated in a manner that addresses the requirements of users.
  • 2.5 Non-routine policy enquiries are referred for advice in accordance with organisational policy and procedures.
3. Gather and analyse policy feedback
  • 3.1 Policy feedback is gathered on implementation issues, and analysed and reported in accordance with organisational procedures.
  • 3.2 Information relating to the intended and actual outcomes of organisation policy is gathered during and following policy implementation, and analysed and reported in accordance with organisational procedures.
  • 3.3 Suggestions related to continuous improvement, termination or succession of organisation policy are based on policy feedback and are contributed in accordance with organisational requirements.
The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.
Organisation policy may include:
any aspect of an organisation's business, such as policies relating to:
core business
client services
business structure
human resources
administration
financial management
work practices
training
information technology
technical/professional requirements
Policy guidelines may include:
advice on:
interpretation of policy intent
application of principles-based policy
policy implementation
processes and procedures
Consultations may be with:
policy developer
legal advisers (as policy is increasingly expressed in legislation rather than administrative directions)
legislation drafters
management
end users
Diversity may include:
age
cultural background
educational level
ethnicity
expertise
family responsibilities
gender
interests
interpersonal approach
language
life experience
marital status
personality
physical ability
political orientation
religious belief
sexual orientation
socio-economic background
thinking/learning styles
work experience
working styles
The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.
Units to be assessed together
Pre-requisite units that must be achieved prior to this unit:Nil
Co-requisite units that must be assessed with this unit:Nil
Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:
PSPGOV402B Deliver and monitor service to clients
PSPGOV405B Provide input to change processes
PSPGOV406B Gather and analyse information
PSPGOV408A Value diversity
PSPGOV422A Apply government processes
Overview of evidence requirements
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
the knowledge requirements of this unit
the skill requirements of this unit
application of the Employability Skills as they relate to this unit (see Employability Summaries in Qualifications Framework)
policy information given and received in a range of (3 or more) contexts (or occasions, over time)
Resources required to carry out assessment
These resources include:
public sector policy and legislation
public sector standards, procedures and protocols
guidelines and protocols for developing policy guidelines
Where and how to assess evidence
Valid assessment of this unit requires:
a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when giving and receiving organisation policy, including coping with difficulties, irregularities and breakdowns in routine
policy information given and received in a range of (3 or more) contexts (or occasions, over time)
Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:
people with disabilities
people from culturally and linguistically diverse backgrounds
Aboriginal and Torres Strait Islander people
women
young people
older people
people in rural and remote locations
Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:
case studies
portfolios
projects
questioning
scenarios
authenticated evidence from the workplace and/or training courses methods
For consistency of assessment
Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments
Replaced By
State Code National Code Title Type
AWU17 PSPPCY003 Give and receive policy information Unit of competency