Unit of competency Outline

Date retreived
23/07/2026 7:59 AM AWST

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Provide reception services for an animal care facility

Provide reception services for an animal care facility

Unit of competency
National Code
ACMGEN310
State Code
ODC90
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
13/04/2021
View on TGA
State Implementation and Classification
Approved Date
26/07/2021
Field of Education
050105 - Animal Husbandry
Original Release Date
26/07/2021
Nominal Hours
30
Description
This unit of competency describes the skills and knowledge required to undertake office reception and administration activities, including scheduling and basic financial tasks for an animal care facility.This unit applies to individuals in the animal care industry who work under broad direction, typically in a team environment, and are required to take responsibility for their own work, including carrying out assigned tasks, organising processes, solving routine problems and working to schedules.All work must be carried out to comply with workplace procedures according to Commonwealth and state/territory health and safety and animal welfare regulations, legislation and standards that apply to the workplace.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Complete reception services
  • 1.1 Provide facility services and fee structure information to clients in a courteous manner
  • 1.2 Schedule and monitor appointments or bookings
  • 1.3 Identify animals according to species, breed and permanent markings
  • 1.4 Create or update records according to workplace procedures
  • 1.5 Compile appointment details and records, and provide to relevant team members
  • 1.6 Process client and animal on arrival, and monitor waiting clients and keep them informed of appointment progress or delays
  • 1.7 Maintain reception area in a clean, tidy and hygienic state at all times
2. Perform routine office activities
  • 2.1 Process incoming communications and relay to relevant team members according to workplace practices
  • 2.2 Maintain information and records system to ensure integrity
  • 2.3 Perform routine tasks, including processing financial transactions, using relevant office equipment
  • 2.4 Invoice or receipt services and products in line with workplace fee structure
  • 2.5 Monitor stock levels of office supplies and animal care products and order supplies following supervisor approval
3. Provide basic animal care assistance
  • 3.1 Identify animals accurately and assist with animal care tasks, as directed by supervisor
  • 3.2 Secure, restrain and handle animals in a safe and humane manner using low stress methods
  • 3.3 Document interactions with clients according to workplace procedures and client confidentiality requirements
4. Maintain records
  • 4.1 Identify client follow-up requirements and document according to workplace procedures
  • 4.2 Update and store client records according to workplace procedures
No information
No information
Replaces
State Code National Code Title Type
BBE42 ACMGAS207 Provide reception services for an animal care facility Unit of competency