Unit of competency Outline

Date retreived
23/07/2026 10:39 AM AWST

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Provide reception services for an animal care facility

Provide reception services for an animal care facility

Unit of competency
National Code
ACMGAS207
State Code
BBE42
TGA Status
Replaced
DTWD Status
Transition (Replaced)
Current Release Number
1.00
Current Release Date
29/11/2017
View on TGA
State Implementation and Classification
Approved Date
20/06/2018
Field of Education
050105 - Animal Husbandry
Original Release Date
20/06/2018
Nominal Hours
30
Description
This unit of competency describes the skills and knowledge required to coordinate animal owner appointments or bookings and undertake office administration and basic financial tasks for an animal care facility.This unit applies to new entrants to the animal care and management industry. Animal care may occur in a wide variety of workplaces, including breeding or boarding kennels and catteries, companion animal training, grooming establishments, animal shelters or similar.This unit applies to individuals who work under general supervision and exercise limited autonomy. They undertake defined activities and work in a structured context.No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Complete reception services
  • 1.1 Provide facility services and fee structure information to clients in a courteous manner
  • 1.2 Schedule and monitor client appointments or bookings
  • 1.3 Identify animals according to species, breed and permanent markings
  • 1.4 Create or update client records according to workplace policies and procedures
  • 1.5 Compile appointment details and client records, and provide to relevant staff
  • 1.6 Monitor waiting clients and keep them informed of appointment progress or any delays
  • 1.7 Maintain reception area in a clean, tidy and hygienic state at all times
2. Maintain office records
  • 2.1 Process telephone and mail communications and relay as required
  • 2.2 Maintain information and records system to ensure integrity
  • 2.3 Use office equipment, including computer files and programs, to perform routine tasks
  • 2.4 Invoice services and products in line with facility fee structure
  • 2.5 Monitor cash control and prepare basic financial documents
3. Provide basic animal care assistance
  • 3.1 Carry out routine tasks to assist with animal during appointment or booking
  • 3.2 Restrain and handle animals in a safe and humane manner
  • 3.3 Document interactions with clients according to workplace policies and procedures
4. Maintain records
  • 4.1 Monitor stock levels and order supplies following supervisor approval
  • 4.2 Identify client follow-up requirements and document according to workplace policies and procedures
  • 4.3 Update and store client records according to workplace policies and procedures
No information
No information
Replaces
State Code National Code Title Type
D3907 ACMGAS207A Provide reception services for an animal care facility Unit of competency
Replaced By
State Code National Code Title Type
ODC90 ACMGEN310 Provide reception services for an animal care facility Unit of competency