Unit of competency Outline
Date retreived
22/07/2026 6:04 PM AWST
22/07/2026 6:04 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Operate under a casework framework
Operate under a casework framework
Unit of competency
National Code
CHCCW301C
CHCCW301C
State Code
D2375
D2375
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
17/07/2014
Field of Education
090515 - Welfare Studies
Original Release Date
17/07/2014
Nominal Hours
30
Description
DescriptorThis unit describes the knowledge and skills required to optimise the effectiveness of interaction with client by using appropriate skills to implement a case plan
Notes
Elements and Performance Criteria
1. Establish an appropriate working relationship with clients
- 1.1 Routinely utilise effective communication strategies to ensure:
- clients identify their needs
- individual and cultural differences are accommodated
- 1.2 Define the rights and responsibilities of clients and workers and establish and maintain appropriate boundaries
- 1.3 Assist clients, where appropriate, to obtain counselling or communication skills training
- 1.4 Identify client's information needs and agree and implement actions to satisfy these as appropriate
- 1.5 Maximise interaction with clients by utilising appropriate communication, thoroughly exploring problems and possible solutions, and providing a supportive environment which encourages clients to take control of their lives
2. Uphold the rights and responsibilities of clients
- 2.1 Define and agree the rights of clients and the range of options for addressing these
- 2.2 Discuss client responsibilities with each client to ensure common understanding
- 2.3 Recognise and explain individual and cultural differences relating to rights and responsibilities, and identify strategies to deal with these
- 2.4 Identify appropriate services required by the client and plan their delivery in consultation with the client and other relevant people
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Establish an appropriate working relationshipwill include contexts such as:
Contact with a service on a voluntary or involuntary basis
Request for general or specific information
Pre, during and post intervention
Establishing a relationship with clients will be carried out within requirements established by:
Relevant international conventions on civil, human rights
Cultural protocols, taboos and systems
Organisation mission, philosophy and practices
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Establish an appropriate working relationshipwill include contexts such as:
Contact with a service on a voluntary or involuntary basis
Request for general or specific information
Pre, during and post intervention
Establishing a relationship with clients will be carried out within requirements established by:
Relevant international conventions on civil, human rights
Cultural protocols, taboos and systems
Organisation mission, philosophy and practices
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be delivered and assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment of this unit include access to:
an appropriate workplace where assessment can take place or simulation of realistic workplace setting for assessment
Method of assessment:
Assessment may include observations, questioning or evidence gathered from the workplace
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be delivered and assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment of this unit include access to:
an appropriate workplace where assessment can take place or simulation of realistic workplace setting for assessment
Method of assessment:
Assessment may include observations, questioning or evidence gathered from the workplace
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S3086 | CHCCWI1B | Operate under a case work framework | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D315 | CHC51108 | Diploma of Children's Contact Services Work | Qualification |
| AWJ2 | CHC32015 | Certificate III in Community Services | Qualification |
| J004 | CHC30112 | Certificate III in Community Services Work | Qualification |
| J042 | CHC51812 | Diploma of Family Intake and Support Work | Qualification |
| J018 | CHC41112 | Certificate IV in Pastoral Care | Qualification |