Unit of competency Outline

Date retreived
22/07/2026 7:43 AM AWST

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Verify client business requirements

Verify client business requirements

Unit of competency
National Code
ICTICT526
State Code
OBU00
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
21/07/2020
View on TGA
State Implementation and Classification
Approved Date
15/01/2021
Field of Education
020305 - Systems Analysis And Design
Original Release Date
15/01/2021
Nominal Hours
40
Description
This unit describes the skills and knowledge required to deal with clients at a senior level, to identify their business requirements and verify the accuracy of the information gathered.The unit applies to senior Information and Communications Technology (ICT) personnel operating with a high degree of autonomy for managing activities.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Establish business relationship
  • 1.1 Identify organisational structure, culture and politics in relation to support requirements
  • 1.2 Identify internal and external organisational stakeholders
  • 1.3 Develop business relationship with client
  • 1.4 Schedule regular liaisons with client to manage relationship
2. Determine context of business need or problem
  • 2.1 Work with client to define business problem to be investigated
  • 2.2 Establish system boundaries and scope according to business requirements
  • 2.3 Manage preparation of required information gathering
  • 2.4 Confirm that project objectives and outcomes are documented
  • 2.5 Work with client to substantiate documentation
3. Source and analyse information
  • 3.1 Supervise information gathering from identified clients of system
  • 3.2 Analyse gathered client responses according to business information needs
  • 3.3 Analyse new system requirements according to business information needs
  • 3.4 Confirm that new system requirements and problems have been documented
4. Confirm system specifications
  • 4.1 Review system specifications documentation with client
  • 4.2 Work with client to verify system specifications, updating documentation as required
  • 4.3 Obtain final approval and sign-off from client
No information
No information
Replaces
State Code National Code Title Type
AUU68 ICTICT515 Verify client business requirements Unit of competency
State Code National Code Title Type
BFG0 ICT50120 Diploma of Information Technology Qualification
BGJ4 ICT50220 Diploma of Information Technology Qualification
BFT0 BSB50820 Diploma of Project Management Qualification