Unit of competency Outline

Date retreived
22/07/2026 5:09 PM AWST

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Manage benchmarking studies

Manage benchmarking studies

Unit of competency
National Code
MSS407011
State Code
BAJ62
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
22/06/2016
View on TGA
State Implementation and Classification
Approved Date
08/08/2016
Field of Education
080317 - Quality Management
Original Release Date
08/08/2016
Nominal Hours
70
Description
This unit of competency covers the skills and knowledge required to undertake benchmarking studies. It covers both performance and process benchmarking. It does not cover product or strategic benchmarking. The benchmarking may be used to find areas for improvement or to provide information as to how to make the improvements.The benchmarking process would:decide the nature of the benchmarking to be undertakencollect the benchmarking data and informationdetermine what actions to be taken based on the benchmarkingtake the required steps to have those actions implementedidentify the ongoing nature of these benchmarking activities.Benchmarking may be undertaken by a team or be largely the responsibility of an individual. This unit applies either to that individual or to a leader in the team. The benchmarking activity may use benchmarks which are derived either internally to the organisation or externally from the organisation although some degree of externality would be expected in most applications.This unit does not require the statistical or financial analysis of data, but does require the interpretation and application of information derived from such analyses.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Identify nature of benchmarking activity
  • 1.1 Identify operations or area to be benchmarked.
  • 1.2 Determine the core set of benchmark measures required.
2 Develop the benchmarking methodology
  • 2.1 Determine baseline in area of study for core measures.
  • 2.2 Confirm nature and source of data/information to be collected.
  • 2.3 Agree on likely suitable sources of benchmarking data/information.
  • 2.4 Confirm required survey methodology.
3 Conduct benchmarking survey
  • 3.1 Establish required communication channels for survey.
  • 3.2 Obtain required data/information.
  • 3.3 Validate data/information as required by methodology.
4 Apply results of benchmarking
  • 4.1 Interpret the analysed results of the survey.
  • 4.2 Agree required improvement actions resulting from the survey.
  • 4.3 Analyse sustainability (social, ecology and economic) implications from proposed actions.
  • 4.4 Modify proposed actions, as required, to ensure they are at least sustainability neutral.
  • 4.5 Initiate the implementation of the improvement actions.
  • 4.6 Follow through on improvement actions to ensure they are fully implemented.
5 Improve the benchmarking process
  • 5.1 Analyse the benchmarking process just undertaken.
  • 5.2 Analyse the changes which have resulted from the benchmarking.
  • 5.3 Identify areas for improvement.
  • 5.4 Agree ways of improving future benchmarking activities.
No information
No information
Replaces
State Code National Code Title Type
WD589 MSS407011A Manage benchmarking studies Unit of competency
Replaced By
State Code National Code Title Type
OEQ62 MSS407030 Manage benchmarking studies Unit of competency