Unit of competency Outline

Date retreived
23/07/2026 4:48 AM AWST

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Manage benchmarking studies

Manage benchmarking studies

Unit of competency
National Code
MSS407030
State Code
OEQ62
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
16/12/2022
View on TGA
State Implementation and Classification
Approved Date
03/05/2023
Field of Education
080317 - Quality Management
Original Release Date
03/05/2023
Nominal Hours
70
Description
This unit describes the skills and knowledge required to develop and implement a benchmarking process. This unit applies to supervisors, managers and other who have been given the responsibility to determine areas for benchmarking study, develop the methodology, conduct the study and determine actions to be taken based on the results. This unit applies to performance and process benchmarking but does not cover product or strategic benchmarking. This unit does not require the individual to undertake statistical or financial analysis of data, but does require interpretation and application of information derived from such analyses.This unit applies to any organisation implementing continuous improvement or more formal competitive systems and practices. No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.
Notes
Elements and Performance Criteria
1. Identify focus of benchmarking activity
  • 1.1 Review organisational information and consult with stakeholders to identify process or performance area that can benefit from benchmarking
  • 1.2 Determine process steps, performance characteristics and critical success factors for selected area
  • 1.3 Determine core measures relevant to process or performance area and expected benefits
2. Develop the benchmarking methodology
  • 2.1 Determine baseline for core measures in area of study
  • 2.2 Confirm nature and source of data and/or information to be collected
  • 2.3 Identify suitable sources of benchmarking data and/or information
  • 2.4 Develop survey methodology to meet data and/or information needs
3. Conduct benchmarking survey
  • 3.1 Establish communication content and methods to promote engagement with survey
  • 3.2 Obtain required data and/or information
  • 3.3 Validate data and/or information in line with survey methodology
4. Apply results of benchmarking
  • 4.1 Source and interpret analysed results of survey to identify problems and/or opportunities for improvement
  • 4.2 Analyse potential sustainability impact from proposed actions and modify to eliminate negative impacts
  • 4.3 Oversee planning and implementation of activities to meet improvement outcomes
5. Improve the benchmarking process
  • 5.1 Analyse benchmarking process to identify potential for improvement
  • 5.2 Analyse changes implemented from benchmarking to identify potential improvements to benchmarking processes
  • 5.3 Consult with stakeholders to confirm or amend improvements to benchmarking processes
  • 5.4 Initiate action on selected improvements
No information
No information
Replaces
State Code National Code Title Type
BAJ62 MSS407011 Manage benchmarking studies Unit of competency