Unit of competency Outline

Date retreived
22/07/2026 8:40 AM AWST

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Develop knowledge systems and learning processes for an organisation

Develop knowledge systems and learning processes for an organisation

Unit of competency
National Code
MSS408005
State Code
BAJ55
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
22/06/2016
View on TGA
State Implementation and Classification
Approved Date
08/08/2016
Field of Education
080307 - Organisation Management
Original Release Date
08/08/2016
Nominal Hours
70
Description
This unit of competency covers the skills and knowledge required to ensure that knowledge relevant to performance improvement and the meeting of customer requirements is gathered, applied and retained by the organisation and individuals. This unit focuses on the processes in an organisation for extracting learning as it appears, capturing it in a manner which makes it available for future use and applying it to work.The unit is intended for managers and people with a similar sphere of influence and scope of authority and responsibility who are familiar with competitive systems and practices and workplace learning. This unit may also be applied to service organisations applying competitive systems and practices principles.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Identify processes generating new knowledge
  • 1.1 Identify any existing systems for organisational learning.
  • 1.2 Encourage the open discussion of current performance and problems.
  • 1.3 Facilitate consensus problem solving.
  • 1.4 Ensure both qualitative and quantitative knowledge are captured.
  • 1.5 Validate findings with relevant managers.
2 Develop knowledge capture and retrieval systems
  • 2.1 Obtain required approvals.
  • 2.2 Provide useable systems for recording of problems, causes and solutions.
  • 2.3 Facilitate the extraction of knowledge from records.
  • 2.4 Ensure all project work captures generated knowledge.
  • 2.5 Ensure knowledge is in a form able to be applied by the organisation and its personnel.
  • 2.6 Develop knowledge storage and retrieval systems.
  • 2.7 Monitor knowledge capture system use and suitability.
3 Improve the application of organisational knowledge
  • 3.1 Ensure knowledge is distributed to and available where needed.
  • 3.2 Ensure knowledge system is part of standard procedures and practices.
  • 3.3 Encourage the routine use of the knowledge system.
  • 3.4 Facilitate open discussion of knowledge and knowledge system.
  • 3.5 Identify inhibitors to greater use of knowledge.
  • 3.6 Take actions to improve application of organisational knowledge.
4 Evaluate and improve learning processes
  • 4.1 Review use of knowledge system.
  • 4.2 Evaluate benefits obtained from knowledge system.
  • 4.3 Identify areas where the knowledge system is not being fully utilised.
  • 4.4 Identify areas where greater benefits could be obtained from the knowledge system.
  • 4.5 Discuss areas of possible improvements with relevant managers and other stakeholders.
  • 4.6 Develop consensus improvement plans for the knowledge system.
  • 4.7 Obtain required approvals.
  • 4.8 Train personnel, as required, to improve use.
  • 4.9 Implement improvement plans.
No information
No information
Replaces
State Code National Code Title Type
WD596 MSS408005A Develop the learning processes of the operations organisation Unit of competency
Replaced By
State Code National Code Title Type
OEQ11 MSS408011 Develop knowledge systems and learning processes for an organisation Unit of competency