Unit of competency Outline

Date retreived
22/07/2026 7:35 PM AWST

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Develop the learning processes of the operations organisation

Develop the learning processes of the operations organisation

Unit of competency
National Code
MSS408005A
State Code
WD596
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
02/05/2012
View on TGA
State Implementation and Classification
Approved Date
29/08/2014
Field of Education
080307 - Organisation Management
Original Release Date
29/08/2014
Nominal Hours
70
Description
This unit of competency covers the skills and knowledge required to ensure that knowledge relevant to performance improvement and the meeting of customer requirements is gathered, applied and retained by the organisation and individuals. This unit focuses on the processes in an organisation for extracting learning as it appears, capturing it in a manner which makes it available for future use and applying it to work.
Notes
Elements and Performance Criteria
1 Identify processes generating new knowledge
  • 1.1 Identify any existing systems for organisational learning
  • 1.2 Encourage the open discussion of current performance and problems
  • 1.3 Facilitate consensus problem solving
  • 1.4 Ensure both qualitative and quantitative knowledge are captured
  • 1.5 Validate findings with relevant managers
2 Develop knowledge capture and retrieval systems
  • 2.1 Obtain required approvals
  • 2.2 Provide useable systems for recording of problems, causes and solutions
  • 2.3 Facilitate the extraction of knowledge from records
  • 2.4 Ensure all project work captures generated knowledge
  • 2.5 Ensure knowledge is in a form able to be applied by the organisation and its personnel
  • 2.6 Develop knowledge storage and retrieval systems
  • 2.7 Monitor knowledge capture system use and suitability
3 Improve the application of organisational knowledge
  • 3.1 Ensure knowledge is distributed to and available where needed
  • 3.2 Ensure knowledge system is part of standard procedures and practices
  • 3.3 Encourage the routine use of the knowledge system
  • 3.4 Facilitate open discussion of knowledge and knowledge system
  • 3.5 Identify inhibitors to greater use of knowledge
  • 3.6 Take actions to improve application of organisational knowledge
4 Evaluate and improve learning processes
  • 4.1 Review use of knowledge system
  • 4.2 Evaluate benefits obtained from knowledge system
  • 4.3 Identify areas where the knowledge system is not being fully utilised
  • 4.4 Identify areas where greater benefits could be obtained from the knowledge system
  • 4.5 Discuss areas of possible improvements with relevant managers and other stakeholders
  • 4.6 Develop consensus improvement plans for the knowledge system
  • 4.7 Obtain required approvals
  • 4.8 Train personnel, as required, to improve use
  • 4.9 Implement improvement plans
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Competitive systems and practices

Competitive systems and practices may include, but are not limited to:
lean operations
agile operations
preventative and predictive maintenance approaches
monitoring and data gathering systems, such as Systems Control and Data Acquisition (SCADA) software, Enterprise Resource Planning (ERP) systems, Materials Resource Planning (MRP) and proprietary systems
statistical process control systems, including six sigma and three sigma
JIT, kanban and other pull-related operations control systems
supply, value, and demand chain monitoring and analysis
5S
continuous improvement (kaizen)
breakthrough improvement (kaizen blitz)
cause/effect diagrams
overall equipment effectiveness (OEE)
takt time
process mapping
problem solving
run charts
standard procedures
current reality tree
Competitive systems and practices should be interpreted so as to take into account:
the stage of implementation of competitive systems and practices
the size of the enterprise
the work organisation, culture, regulatory environment and the industry sector
Codes of practice/standards
Where reference is made to industry codes of practice, and/or Australian/international standards, the latest version must be used
HSE
All changes implemented are expected to be at least neutral, or preferably beneficial, in their impact on HSE
Problems
Problems may include:
non-conformances and other opportunities for improvement
Develop
Develop includes:
establishing and improving
Organisational learning
Organisational learning refers to learning intended to be applied across the whole organisation or by specific teams, work areas or individuals
Knowledge forms
Knowledge may be:
quantified or otherwise modified to make its outcomes measurable or observable as appropriate to the knowledge and its application
Improvements
Improvements may:
be to process, plant, service, procedures or practice
include changes to ensure positive benefits are maintained
Manager
Manager may include:
any person who may have either a permanent or an ad hoc role in facilitating the function of multiple teams in a workplace, departments or entire organisations
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of the ability to:
review learning process across the organisation
relate learning processes to implementation of competitive systems and practices
identify components of current system that require improvement
develop improvements to current learning system, including setting of system metrics
manage implementation of improvements.
Context of and specific resources for assessment
Assessment of performance must be undertaken in a workplace using or implementing one or more competitive systems and practices.
Access may be required to:
workplace procedures and plans relevant to work area
specifications and documentation relating to planned, currently being implemented, or implemented changes to work processes and procedures relevant to the assessee
documentation and information in relation to production, waste, overheads and hazard control/management
reports from supervisors/managers
case studies and scenarios to assess responses to contingencies.
Method of assessment
A holistic approach should be taken to the assessment.
Competence in this unit may be assessed by using a combination of the following to generate evidence:
demonstration in the workplace
workplace projects
suitable simulation
case studies/scenarios (particularly for assessment of contingencies, improvement scenarios, and so on)
targeted questioning
reports from supervisors, peers and colleagues (third-party reports)
portfolio of evidence.
In all cases it is expected that practical assessment will be combined with targeted questioning to assess underpinning knowledge.
Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed.
Replaced By
State Code National Code Title Type
BAJ55 MSS408005 Develop knowledge systems and learning processes for an organisation Unit of competency