Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Facilities and amenities may relate to:
business support
car parking
child care
meeting places
minding services
recreation
security facilities.
Relevant people may include:
architects
builders
clients
legal representatives
management and colleagues
members of industry associations
principals

service providers
users.
Clients may include:
building supervisors
company management
fund providers
government and legal instruments or agencies
institutions
insurers
internal and external property groups
legal advisers
private investors
project managers
property agents
property owners
risk assessors.
Consultative processes may include:
face-to-face meetings
telephone, facsimile and written communication.
Organisational requirements may be outlined and reflected in:
access and equity principles and practice guidelines
business and performance plans
complaint and dispute resolution procedures
goals, objectives, plans, systems and processes
legal and ethical requirements and codes of practice
mission statements and strategic plans
OHS policies, procedures and programs
policies and procedures in relation to client service
quality and continuous improvement processes and standards
quality assurance and procedure manuals.
Relevant documentation may include:
agreements
building codes
certificates of occupancy
contracts
leases
licences
permits
plans
specifications.
Specialist advice may be sought from:
architects
bankers and financiers
builders
business consultants
government officials
investment consultants
members of industry associations
planners
real estate agents
solicitors
subcontractors
technical experts
valuers.
Resources may include:
materials
personnel
tools and equipment
training
transport.
Contingencies may relate to:
budget constraints
building delays
competing work demands of contractor
environmental factors, such as time and weather
industrial disputes
non-availability of resources and materials
public holidays and shut-down periods
equipment and technology breakdown
unforeseen incidents
workplace hazards, risks and controls.
Evaluation methods could be qualitative or quantitative and may include:
checklists
cost data analysis
expert and peer review
interviews
observation
questionnaires
review of quality assurance data.
Feedback may be sought from:
clients and their legal representatives
management and colleagues
formal and informal performance appraisals
workplace assessment.
Users may include:
agents
clients
customers
general public
managers
owners
tenants.
Business equipment and technology may include:
data storage devices
email
facsimile machines
internet, extranet and intranet
photocopiers
printers
scanners
software applications, such as databases and word applications
work computers.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
This unit of competency could be assessed through practical demonstration of providing facilities and amenities and associated services for property users. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
coordinating the implementation of facilities and amenities, ensuring equipment and services meet manufacturer and supplier specifications, and expenditure and resource use are monitored against budgets
evaluating effectiveness of facilities and amenities and feedback from users, and making recommendations for improvements to processes
identifying requirements of facilities and amenities through consultation with clients and others and by reviewing documentation
knowledge of organisation's practices, ethical standards and legislative requirements associated with providing facilities, amenities and associated services for property users
planning the provision of facilities and amenities, incorporating strategies for monitoring and reporting, risk management, resource needs and gaining necessary approvals.
Context of and specific resources for assessment
Resource implications for assessment include:
a registered provider of assessment services
assessment materials and tools
candidate special requirements
competency standards
cost and time considerations
suitable assessment venue and equipment
workplace documentation.
Where applicable, physical resources should include equipment modified for people with disabilities.
Access must be provided to appropriate learning and/or assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.
Validity and sufficiency of evidence require that:
competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace
where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence
all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence
where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time
assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.
In all cases activity and must include evidence relating to each of the where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.