Unit of competency Outline

Date retreived
23/07/2026 12:17 AM AWST

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Manage relationships with non-customer external organisations

Manage relationships with non-customer external organisations

Unit of competency
National Code
MSS405045
State Code
OER66
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
16/12/2022
View on TGA
State Implementation and Classification
Approved Date
03/05/2023
Field of Education
080509 - Public Relations
Original Release Date
03/05/2023
Nominal Hours
55
Description
This unit describes the skills and knowledge required to develop and manage beneficial relationships with non-customer external organisations.Non-customer external organisations typically include community groups, other businesses, research organisations and government departments and may have an impact on the performance, community standing or regulatory compliance of the organisation. This unit applies to managers, technical specialists, senior management and similar roles who are required to identify organisations with potential mutual benefits, establish communications with preferred organisations and manage relationships to the maximum benefit of own organisation while maintaining mutual benefit, where possible.No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.
Notes
Elements and Performance Criteria
1. Identify mutual interest
  • 1.1 Consult with internal stakeholders to clarify own organisation’s reason for contact with external organisation
  • 1.2 Gather information on extent of past contact and positive or negative outcomes for own and external organisation
  • 1.3 Determine potential mutual benefits from relationship with external organisation and confirm with internal stakeholders
  • 1.4 Gather and analyse information to determine breadth, depth and complexity of external organisations’ expectations
  • 1.5 Discuss expectations, areas of mutual interest and capacity to contribute with internal stakeholders and external representatives
2. Determine contribution of relationship
  • 2.1 Monitor relationship to identify value contributions
  • 2.2 Identify muda (waste) arising from relationship
  • 2.3 Classify identified muda (waste) into necessary or unnecessary
  • 2.4 Determine and implement changes to relationship to support achievement of expectations and to reduce muda (waste)
  • 2.5 Set key performance indicators (KPIs) for future relationship
  • 2.6 Evaluate performance against KPIs to determine whether to continue relationship
3. Manage the relationship
  • 3.1 Measure current performance of relationship against expectations and KPIs
  • 3.2 Develop systems to enhance mutual benefit and value contributions from relationship
  • 3.3 Develop systems to minimise and control necessary muda (waste) without causing harm
  • 3.4 Eliminate unnecessary muda (waste) without causing harm
  • 3.5 Monitor KPIs to determine future strategy for relationship
  • 3.6 Manage relationship, or terminate it, in a manner which enhances organisation
  • 3.7 Communicate, according to confidentiality requirements and communication protocols, to promote engagement with and participation in relationship
No information
No information
Replaces
State Code National Code Title Type
OAS91 MSS405015 Manage relationships with non-customer external organisations Unit of competency