This unit describes the skills and knowledge required to identify and manage relationships with non-customer external organisations, including community groups, other businesses, training providers, research organisations and government departments. This includes managing a range of external organisations to the maximum benefit of the organisation and the organisation's customers while also identifying areas of mutual interest and benefit with the external organisations.This unit applies to a manager or supervisor who is responsible for managing external relationships that may impact on the performance, community standing or regulatory compliance of the organisation.No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must also be applied.