Supervise and monitor operational guidelines in a superannuation organisation

Unit of competency Outline

Date retreived
22/07/2026 9:57 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Unit of competency

National Code
FNSSUP506

State Code
AUT33

TGA Status
Replaced

DTWD Status
Replaced

Current Release Number
1.00

Current Release Date
25/03/2015

View on TGA

State Implementation and Classification

Approved Date

16/09/2015

Field of Education

081105 - Investment And Securities

Original Release Date

16/09/2015

Nominal Hours

Description

This unit describes the skills and knowledge required to identify the organisation’s operational guidelines and practices, supervise their implementation, distribute information on operational guidelines to staff, and monitor operational procedures and guidelines in an area or department within the organisation.It applies to individuals who use specialised knowledge within the superannuation area, provide leadership to others and have responsibility for the supervision of work.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.

Notes

Elements and Performance Criteria

1. Identify organisation’s operational guidelines and practices

1.1 Review organisation’s operational guidelines and procedures, and identify links to industry codes of practice and ethical standards
1.2 Identify operational procedures and practices that address compliance requirements
1.3 Interpret and clarify performance measures and operational outcomes

2. Supervise implementation of operational guidelines

2.1 Identify key positions, personnel, job descriptions and authorities
2.2 Measure and assess performance of staff, systems and resources in systematic way
2.3 Arrange support to ensure operational guidelines are being implemented
2.4 Regularly assess conformance of staff, systems and resources with operational guidelines
2.5 Periodically review operational guidelines for effectiveness
2.6 Identify and implement improvements to operational guidelines according to organisational requirements

3. Distribute information on operational guidelines to staff

3.1 Distribute operational guidelines to all relevant staff
3.2 Distribute updates and amendments as required
3.3 Receive feedback and interpretation requests, and respond according to organisational guidelines
3.4 Provide briefings for new staff on guidelines as part of induction procedures
3.5 Communicate sections of guidelines relevant to clients, including client rights, performance standards and complaint procedures, to clients and display where appropriate

4. Monitor operational procedures and guidelines

4.1 Monitor client service to ensure operational guidelines are being implemented effectively and service standards are being met
4.2 Periodically assess performance of staff, systems and resources against organisational guidelines and objectives
4.3 Manage documentation on supervision and monitoring of operational guidelines
4.4 Regularly monitor implementation of operational guidelines for compliance with relevant legislation and codes of practice
4.5 Identify breaches of guidelines and counsel staff where required

No information

Replaces

State Code	National Code	Title	Type
D4348	FNSSUP506A	Supervise and monitor operational guidelines in a superannuation organisation	Unit of competency

Replaced By

State Code	National Code	Title	Type
OCI03	FNSSUP516	Manage compliance with operational guidelines in superannuation organisations	Unit of competency

State Code	National Code	Title	Type
AWD2	FNS50715	Diploma of Superannuation	Qualification