Unit of competency Outline
Date retreived
23/07/2026 3:16 AM AWST
23/07/2026 3:16 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Work effectively in the funeral services industry
Work effectively in the funeral services industry
Unit of competency
National Code
SIFIND001A
SIFIND001A
State Code
S7068
S7068
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
06/12/2013
Field of Education
120505 - Work Practices Programmes
Original Release Date
06/12/2013
Nominal Hours
25
Description
This unit describes the performance outcomes, skills and knowledge required to identify the general structure of, and stakeholders within, the funeral services industry and to comply with workplace requirements.
Notes
Elements and Performance Criteria
1 Develop funeral services knowledge and skills.
- 1.1 Identify, access and review sources of information on the funeral services industry.
- 1.2 Obtain information to assist with effective work performance within the funeral services industry.
- 1.3 Develop and maintain knowledge of the local region and Australian funeral services industry.
2 Identify and comply with workplace requirements.
- 2.1 Identify and comply with workplace policies and procedures, and relevant legislation.
- 2.2 Identify and comply with own job role and designated responsibilities.
- 2.3 Prioritise and complete tasks within designated timelines according to workplace requirements.
- 2.4 Monitor and review work outcomes and document where required.
- 2.5 Identify opportunities for improvement and implement where appropriate according to workplace policies and procedures.
3 Work effectively with others.
- 3.1 Develop and apply knowledge of funeral services industry protocols.
- 3.2 Use effective communication strategies when dealing with others in workplace.
- 3.3 Share personal workplace strengths with other team members and seek support from peers and supervisors to build on skills gaps within context of required work activities.
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Sources of information may include:
media
reference books
training materials
libraries
unions
industry associations
industry publications
internet
personal observation and experience
colleagues, supervisors and managers
industry contacts, mentors and advisers.
Information may include:
industry working conditions
employee and employer rights and responsibilities
social and environmental issues and requirements
industrial relations issues
career and professional development opportunities within industry
industry expectations of staff
quality assurance policies and procedures
new products and services
local, regional or national industry trends.
Workplace policies and procedures may include:
workplace ethics
modes of communication
hours of operation
contact with clients
job descriptions and responsibilities
maintenance and use of technology
interaction with other team or organisation members
OHS
quality assurance
documentation completion, storage and dispatch.
Relevant legislation, regulations and codes of practice may include:
OHS
Workplace Relations Act
equal employment opportunity (EEO)
anti-discrimination
workers' compensation legislation and regulations
cemetery Acts and by-laws
Crematorium Acts
local government regulations
Births, Deaths and Marriages Registration
approved code of practice for embalmers
Privacy Acts.
Opportunities for improvement may include:
managing time
improving work practices
setting goals
prioritising
giving and receiving feedback.
Funeral services industry protocols may include:
demonstrating tact
maintaining confidentiality of client and business information
respecting others' views
acting responsibly.
Effective communication strategies may include:
using tact and discretion
empathising
determining and interpreting needs of others
listening and understanding workplace information
writing to audience needs
negotiating responsively
speaking clearly and directly to others
sharing workplace-related information.
Team members may include:
funeral home owners or managers
funeral directors
funeral arrangers
stonemasons
embalmers
mortuary technicians
drivers and riders
customer service staff
sales consultants
sales coordinators
managers
cemetery or crematorium managers or operators
chapel attendants
gravediggers
florists
caterers
clients
mourners
peers
supervisors.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Sources of information may include:
media
reference books
training materials
libraries
unions
industry associations
industry publications
internet
personal observation and experience
colleagues, supervisors and managers
industry contacts, mentors and advisers.
Information may include:
industry working conditions
employee and employer rights and responsibilities
social and environmental issues and requirements
industrial relations issues
career and professional development opportunities within industry
industry expectations of staff
quality assurance policies and procedures
new products and services
local, regional or national industry trends.
Workplace policies and procedures may include:
workplace ethics
modes of communication
hours of operation
contact with clients
job descriptions and responsibilities
maintenance and use of technology
interaction with other team or organisation members
OHS
quality assurance
documentation completion, storage and dispatch.
Relevant legislation, regulations and codes of practice may include:
OHS
Workplace Relations Act
equal employment opportunity (EEO)
anti-discrimination
workers' compensation legislation and regulations
cemetery Acts and by-laws
Crematorium Acts
local government regulations
Births, Deaths and Marriages Registration
approved code of practice for embalmers
Privacy Acts.
Opportunities for improvement may include:
managing time
improving work practices
setting goals
prioritising
giving and receiving feedback.
Funeral services industry protocols may include:
demonstrating tact
maintaining confidentiality of client and business information
respecting others' views
acting responsibly.
Effective communication strategies may include:
using tact and discretion
empathising
determining and interpreting needs of others
listening and understanding workplace information
writing to audience needs
negotiating responsively
speaking clearly and directly to others
sharing workplace-related information.
Team members may include:
funeral home owners or managers
funeral directors
funeral arrangers
stonemasons
embalmers
mortuary technicians
drivers and riders
customer service staff
sales consultants
sales coordinators
managers
cemetery or crematorium managers or operators
chapel attendants
gravediggers
florists
caterers
clients
mourners
peers
supervisors.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
ability to source initial and updated general funeral services industry information, specific workplace policies and procedures and apply this information to day-to-day activities
effective communication with clients and workplace colleagues to ensure job role requirements are efficiently met
monitoring and evaluation of own work outcomes.
Context of and specific resources for assessment
Assessment must ensure:
demonstration of skills in environment where industry knowledge and protocols can be developed
access to relevant documentation, such as workplace policies and procedures and job role documentation.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
written or verbal questioning to assess knowledge and understanding of relevant legislative, regulatory and industry requirements
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SIFIND002A Deal with grief and trauma.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
ability to source initial and updated general funeral services industry information, specific workplace policies and procedures and apply this information to day-to-day activities
effective communication with clients and workplace colleagues to ensure job role requirements are efficiently met
monitoring and evaluation of own work outcomes.
Context of and specific resources for assessment
Assessment must ensure:
demonstration of skills in environment where industry knowledge and protocols can be developed
access to relevant documentation, such as workplace policies and procedures and job role documentation.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
written or verbal questioning to assess knowledge and understanding of relevant legislative, regulatory and industry requirements
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SIFIND002A Deal with grief and trauma.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S7013 | WFSABO101A | Process funeral services industry documentation | Unit of competency |
| S7016 | WFSPCS101A | Work effectively in the funeral services industry | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D337 | SIF30108 | Certificate III in Cemetery and Crematorium Operations | Qualification |
| D341 | SIF40208 | Certificate IV in Embalming | Qualification |
| D340 | SIF40108 | Certificate IV in Funeral Services | Qualification |
| D338 | SIF30208 | Certificate III in Gravedigging, Grounds and Maintenance | Qualification |