Description

This qualification provides the skills and knowledge for an individual to be competent in a range of roles in a cemetery or crematorium depending on the specialist stream and elective options chosen. All qualification outcomes require knowledge and application of funeral services industry protocols when dealing with the bereaved. Work would be undertaken in a cemetery or crematorium.
This qualification is designed to reflect the role of employees who work relatively autonomously and may coordinate and supervise others. It involves the use of a broad knowledge base incorporating some theoretical concepts and requires the identification, analysis and evaluation of information from a variety of sources.
This qualification is suitable for an Australian apprenticeship pathway.
Job roles
Graduates with this qualification who undertake the specialist administration stream could work in a cemetery or crematorium providing sales and customer services and scheduling burial or cremation operations.
Graduates with this qualification who undertake the specialist burials stream could work in a cemetery coordinating staff in the preparation and reinstatement of burial sites and associated burial works.
Graduates with this qualification who undertake the specialist cremations stream could work in a crematorium performing cremations.
Possible job titles include:
customer service consultant
sales consultant
administrative officer
crematorium operator
leading hand.
Prerequisite requirements
There are no prerequisites for entry to this qualification.