Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Appropriate methods may include:
documents and other information
interviews in the workplace or elsewhere
surveys
workplace organising committee meetings
Sources of information may include:
awards, agreements, legislation or common law
grievances or disputes process
union and workplace policies
workplace precedents
Effective communication techniques refers to:
active listening
analysing and summarising
body language
interpersonal and language style
plain English
questioning (use of open or closed questions)
Opportunities to involve other members may include:
attending a meeting
involvement in a workplace election
joining a workplace organising committee
participating in a workplace activity, e.g. drafting a pamphlet
participating in an OHS or other committee
Specialist services may involve:
referral to a counselling or conciliation/mediation service
referral to a senior union officer
referral to legal counsel
relevant agency or tribunal, e.g. industrial relations tribunal

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
demonstration of a range of examples where union members have been provided with accurate information about the union, relevant legislation, awards and worker entitlements
knowledge of relevant employment agreements, awards and terms, and conditions of employment.
Context of and specific resources for assessment
Assessment must ensure:
access to workplace and union documents
examples from work with union members
support from union officials.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
analysis of responses to case studies and scenarios
demonstration of techniques
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
observation of demonstrated techniques in speaking to workers about union matters
observation of presentations
oral or written questioning to assess knowledge of decisions and actions of regional, national and international union bodies or other unions
review of methods used to gather information from members
review of information provided to members.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
other workplace relations units.