Unit of competency Outline
Date retreived
22/07/2026 3:19 PM AWST
22/07/2026 3:19 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Provide information from and about records
Provide information from and about records
Unit of competency
National Code
TLIP2018A
TLIP2018A
State Code
D5281
D5281
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
04/11/2014
Field of Education
080901 - Secretarial And Clerical Studies
Original Release Date
04/11/2014
Nominal Hours
20
Description
This unit involves the skills and knowledge required to provide information from and about records in accordance with workplace procedures. It includes identifying the range of records required, gathering the required records, interpreting and administering access rules and procedures, and providing the information in response to users' requests. Licensing, legislative, regulatory or certification requirements are applicable to this unit.
Notes
Elements and Performance Criteria
1Identify range of records required
- 1.1 The specific information required by the user is identified from interpretation of the user's request and clarified where initial request is unclear
- 1.2 Range of records likely to contain the information required by the user is identified from analysis of the request
- 1.3 The availability of the required records is accessed using appropriate finding aids and record keeping system
- 1.4 Where the information required exceeds the staff member's ability to meet the request, the user is referred to an appropriate colleague or external organisation
2Gather required records
- 2.1 Range of records likely to contain the information required by the user is obtained and analysed for the required information content
- 2.2 Information is extracted, where required, and information is prepared in line with the request
- 2.3 Specific records satisfying the requirements of the user are gathered together in accordance with organisational procedures
- 2.4 Records are tracked to record change in location and use by the requesting user in accordance with the record keeping system rules and organisational procedures
- 2.5 Any obstacles to obtaining specific records within the specified time are explained to the user and a revised timeline agreed
3Interpret and administer access rules and procedures
- 3.1 Person requesting the record is identified and access rules and procedures category are confirmed in accordance with organisational procedures
- 3.2 Access restriction rules and guidelines are applied to the records requested and to match the access category of the user
- 3.3 Where access restriction rules and guidelines prevent access to the user, the decision is recorded and the user is informed of their rights to a review of the decision
- 3.4 Where partial restriction to access is determined, the portions of the records or information which must be restricted are identified and documented, together with the basis of the restriction
4Provide the information in response to users' requests
- 4.1 Where appropriate, specific records, or portions thereof, information and/or records are protected to prevent access, in accordance with access rules and organisational procedures
- 4.2 Requested information is prepared for the user in an appropriate format and in accordance with the initial request and organisational procedures
- 4.3 All access rules, record preservation requirements, specified timelines and occupational health and safety guidelines are adhered to
- 4.4 The records retrieved and used to provide information are documented according to the system rules and organisational procedures
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Work may be conducted:
in a range of work environments
by day or night
Customers may be:
internal or external
Workplaces may comprise:
large, medium or small worksites
Workplace environment may include movement of:
equipment
goods
products
materials
vehicular traffic
Records may be:
paper- or electronically-based
Storage requirements may include records in various modes such as:
paper-based
computer disks and reels
CD-ROM
microfiche
film
audio
The information service is conducted as part of:
records management activities with the operator using discretion and judgement within established procedures. Boundaries of requests under freedom of information legislation and precedents may need to be considered. Interpretation of access clearances and privacy restrictions for records within particular levels of access and associated security releases may be required
Appropriate format for provision of information may include:
original
copy of original
hard or soft copy of original
digital
permission to view information/record
Hazards in the work area may include:
height and reach implications of storage facilities
dust and vapours
stationary and moving equipment, parts and materials
noise, light, energy sources
electrical equipment
humidity, air temperature, radiant heat
debris on floor
faulty racking
poorly stacked records or boxes
faulty equipment
Personal protective equipment may include:
gloves
safety headwear and footwear
safety glasses
protective clothing
high visibility clothing
OH&S requirements include:
manual handling
protective clothing
elimination/control of hazards
Communication in the work area may include:
phone
fax
email/internet
electronic data interchange (EDI)
RF systems
barcode readers
oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
organisational procedures
established or standard procedures
Consultative processes may involve:
workplace personnel including supervisors and managers
customers/clients
suppliers and contractors
union representatives
industrial relations and OH&S specialists
other professional or technical staff
Information/documents may include:
job specifications and workplace operating procedures
relevant Australian or international standards pertaining to records management
storage specifications and requirements
manufacturers specifications for equipment/tools
supplier and/or client instructions
codes of practice including the National Standards for Manual Handling and the Industry Safety Code
relevant regulations including the privacy, confidentiality, access and security requirements
award, enterprise bargaining agreement, other industrial arrangements
standards and certification requirements
emergency procedures
quality assurance standards for records management
Applicable regulations and legislation may include:
relevant codes and regulations pertaining to records management
relevant Australian Standards relating to records management
relevant state/territory OH&S legislation
relevant state/territory environmental protection legislation
privacy and confidentiality legislation and regulations
freedom of information regulations
workplace relations regulations including equal opportunity, equal employment opportunity and affirmative action legislation
workers compensation regulations
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Work may be conducted:
in a range of work environments
by day or night
Customers may be:
internal or external
Workplaces may comprise:
large, medium or small worksites
Workplace environment may include movement of:
equipment
goods
products
materials
vehicular traffic
Records may be:
paper- or electronically-based
Storage requirements may include records in various modes such as:
paper-based
computer disks and reels
CD-ROM
microfiche
film
audio
The information service is conducted as part of:
records management activities with the operator using discretion and judgement within established procedures. Boundaries of requests under freedom of information legislation and precedents may need to be considered. Interpretation of access clearances and privacy restrictions for records within particular levels of access and associated security releases may be required
Appropriate format for provision of information may include:
original
copy of original
hard or soft copy of original
digital
permission to view information/record
Hazards in the work area may include:
height and reach implications of storage facilities
dust and vapours
stationary and moving equipment, parts and materials
noise, light, energy sources
electrical equipment
humidity, air temperature, radiant heat
debris on floor
faulty racking
poorly stacked records or boxes
faulty equipment
Personal protective equipment may include:
gloves
safety headwear and footwear
safety glasses
protective clothing
high visibility clothing
OH&S requirements include:
manual handling
protective clothing
elimination/control of hazards
Communication in the work area may include:
phone
fax
email/internet
electronic data interchange (EDI)
RF systems
barcode readers
oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
organisational procedures
established or standard procedures
Consultative processes may involve:
workplace personnel including supervisors and managers
customers/clients
suppliers and contractors
union representatives
industrial relations and OH&S specialists
other professional or technical staff
Information/documents may include:
job specifications and workplace operating procedures
relevant Australian or international standards pertaining to records management
storage specifications and requirements
manufacturers specifications for equipment/tools
supplier and/or client instructions
codes of practice including the National Standards for Manual Handling and the Industry Safety Code
relevant regulations including the privacy, confidentiality, access and security requirements
award, enterprise bargaining agreement, other industrial arrangements
standards and certification requirements
emergency procedures
quality assurance standards for records management
Applicable regulations and legislation may include:
relevant codes and regulations pertaining to records management
relevant Australian Standards relating to records management
relevant state/territory OH&S legislation
relevant state/territory environmental protection legislation
privacy and confidentiality legislation and regulations
freedom of information regulations
workplace relations regulations including equal opportunity, equal employment opportunity and affirmative action legislation
workers compensation regulations
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVI20 | TLIP2018 | Provide information from and about records | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| W919 | TLI21810 | Certificate II in Logistics | Qualification |
| W918 | TLI21710 | Certificate II in Road Transport Yard Operations (Freight Handler) | Qualification |
| W917 | TLI21610 | Certificate II in Warehousing Operations | Qualification |