Unit of competency Outline

Date retreived
22/07/2026 11:11 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Provide information from and about records

Provide information from and about records

Unit of competency
National Code
TLIP2018
State Code
AVI20
TGA Status
Current
DTWD Status
Approved
Current Release Number
2.00
Current Release Date
29/01/2021
View on TGA
State Implementation and Classification
Approved Date
23/02/2016
Field of Education
080901 - Secretarial And Clerical Studies
Original Release Date
23/02/2016
Nominal Hours
20
Description
This unit involves the skills and knowledge required to provide information from and about records in the transport and logistics industry in accordance with regulations and workplace procedures.It includes identifying the range of records required, gathering the required records, interpreting and administering access rules and procedures and providing the information in response to users’ requests.Work is generally performed under some supervision, within a team/group environment. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Identify range of records required
  • 1.1 Specific information required by the user is identified from interpretation of the user request and clarified where initial request is unclear
  • 1.2 Range of records likely to contain the information required by the user is identified from analysis of the request
  • 1.3 Availability of the required records is accessed using appropriate finding aids and record keeping system
  • 1.4 Where the information required exceeds own ability to meet the request, user is referred to an appropriate colleague or list of external organisation/s
2 Gather required records
  • 2.1 Range of records likely to contain the information required by the user is obtained and analysed for the required content
  • 2.2 Information is extracted as required and is prepared in line with the request
  • 2.3 Specific records satisfying user requirements are gathered in accordance with organisational procedures
  • 2.4 Records are tracked to record change in location and use by the requesting user in accordance with record keeping system rules and organisational procedures
  • 2.5 Obstacles to obtaining specific records within the specified time are explained to the user and a revised timeline is agreed
3 Interpret and administer access rules and procedures
  • 3.1 User requesting the record is identified and access rules and procedures category are confirmed in accordance with organisational procedures
  • 3.2 Access restriction rules and guidelines are applied to the records requested and to match the user access category
  • 3.3 Where access restriction rules and guidelines prevent access to the user, the decision is recorded and the user is informed of their rights to a review of the decision
  • 3.4 Where partial access restriction is determined, the restricted portions of the records or information and the basis of the restriction are identified and documented
4 Provide information in response to user requests
  • 4.1 Specific records or portions thereof, information and/or records are protected to prevent access as required, in accordance with access rules and organisational procedures
  • 4.2 Requested information is prepared for the user in an appropriate format, in accordance with initial request and organisational procedures
  • 4.3 All access rules, record preservation requirements, specified timelines and work health and safety (WHS)/occupational health and safety (OHS) guidelines are adhered to
  • 4.4 Records retrieved and used to provide information are documented according to system rules and organisational procedures
No information
No information
Replaces
State Code National Code Title Type
D5281 TLIP2018A Provide information from and about records Unit of competency