Unit of competency Outline

Date retreived
22/07/2026 6:34 PM AWST

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Manage tenant relationships

Manage tenant relationships

Unit of competency
National Code
CPPREP4122
State Code
OAQ70
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
21/03/2019
View on TGA
State Implementation and Classification
Approved Date
03/06/2020
Field of Education
080503 - Real Estate
Original Release Date
03/06/2020
Nominal Hours
25
Description
This unit specifies the skills and knowledge required to establish tenant relationships in property management.It includes responding to enquiries from tenants, establishing details and profile of potential tenants, matching tenants with properties, aligning landlord and tenant expectations, managing relationships and maintaining records of interactions.This unit applies to people currently working in or seeking to work in real estate. State or territory licensing requirements may apply to this unit.
Notes
Elements and Performance Criteria
1 Respond to tenant enquiry.
  • 1.1 Document source of tenant enquiry.
  • 1.2 Confirm tenant needs and expectations to create tenant profile.
  • 1.3 Determine suitability of property for tenant to inspect.
  • 1.4 Provide tenant with information about the property including application information.
  • 1.5 Conduct property inspection with tenant.
2 Select tenant for property.
  • 2.1 Review tenant profile and assess it against selection criteria for suitability for property.
  • 2.2 Confirm tenant references and document outcomes.
  • 2.3 Make recommendations to landlord about tenant selection.
3 Provide tenancy documentation.
  • 3.1 Prepare tenancy documentation, including agreement, condition report and documentation, according to requirements in the state or territory of operation.
  • 3.2 Explain conditions of tenancy agreement, condition report and other documents to tenant.
  • 3.3 Explain entry cost to tenant and requirements of payment.
4 Commence tenancy.
  • 4.1 Complete tenancy documentation according to statutory and agency requirements and provide tenant with copies.
  • 4.2 Provide keys and security devices to tenant.
  • 4.3 Advise tenant about contact people within property management team for issues arising during tenancy.
No information
No information
Replaces
State Code National Code Title Type
D1290 CPPDSM4046A Manage tenancy disputes Unit of competency
State Code National Code Title Type
BEH9 CPP41419 Certificate IV in Real Estate Practice Qualification
AD901 CPPSS00066 Residential property management Skill set