Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Information to be included in inventory may include:
allotments of any type of tourism product, such as accommodation and seat in coach touring
rates, costs and tariffs
general product information
terms and conditions of sale
special packages
sales data.


Inventory may refer to products:
within an organisation
of other organisations (suppliers).


Reports may be:
paper-based or electronically transmitted materials
sales reports
reservation reports
cost comparisons for various product suppliers
usage rates for various product suppliers
used to negotiate rates
used to determine currency of information held in the inventory.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
ability to create, update and produce reports on a product inventory system accurately and within typical workplace time constraints
knowledge of the role played by inventory systems within the organisation and the wider tourism industry
ability to make and maintain accurate and multiple product inventory entries that cover the full range of products relevant to the industry sector or organisation
project or work activities conducted over a period of time so that the management and monitoring aspects of maintaining an inventory can be assessed
project or work activities that show the candidates' ability to maintain a product inventory within the context of the particular industry sector in which they are working or seeking work; for those undertaking generic pre-employment training, assessment must cover a range of industry contexts to allow for a broad range of vocational outcomes.


Context of and specific resources for assessment
Assessment must ensure:
demonstration of skills within a fully equipped industry-realistic office environment using appropriate computers, printers, information programs, publications and software or database programs currently used in the tourism industry to control product inventory
access to current industry product details and operational documentation and data, such as supplier contracts and rates.


Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
review of inventory documentation and reports prepared by the candidate
evaluation of an inventory established and managed by the candidate
written and oral questioning or interview to test knowledge of inventory coordination procedures and the ways in which inventories are used within the tourism industry
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SITTTSL001A Operate an online information system
SITTTSL008B Book and coordinate supplier services
SITTTSL010B Control reservations or operations using a computerised system.


Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.