Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Legislative requirements may relate to:
apprehension and powers of arrest
Australian standards and quality assurance requirements
counter-terrorism
crowd control and control of persons under the influence of intoxicating substances
force continuum, use of force guidelines
general 'duty of care' responsibilities
inspection of people and property, and search and seizure of goods
licensing or certification requirements
privacy and confidentiality
relevant commonwealth, state and territory legislation, codes and national standards for:
anti-discrimination
cultural and ethnic diversity
environmental issues
equal employment opportunity
industrial relations
Occupational Health and Safety (OHS)
relevant industry codes of practice
trespass and the removal of persons
use of restraints and weapons:
batons
firearms
handcuffs
spray.
Organisational requirements may relate to:
access and equity policies, principles and practices
business and performance plans
client service standards
code of conduct, code of ethics
communication and reporting procedures
complaint and dispute resolution procedures
emergency and evacuation procedures
employer and employee rights and responsibilities
OHS policies, procedures and programs
own role, responsibility and authority
personal and professional development
privacy and confidentiality of information
quality assurance and continuous improvement processes and standards
resource parameters and procedures
roles, functions and responsibilities of security personnel
storage and disposal of information.
Assignment instructions may include:
assignment purpose and objective
assignment tasks and procedures
assignment timeframe
client identification information
incident and security risk response procedures
personal presentation requirements
personal protection equipment
premises location and layout
reporting and documentation requirements
resource and equipment requirements
travel routes and schedules.
Relevant personsmay include:
clients
colleagues
emergency services personnel and agencies
security personnel
supervisor.
Resources and equipment may include:
communication equipment
earpiece
pager
portable and mounted two-way radio
telephone and mobile phone
maps
pen and security notebook
personal protection equipment
security equipment
electronic screening equipment
video cameras and monitors
security personnel and specialist services
transport.
Clientsmay include:
entertainers
executive personnel
heads of state
political leaders
royalty.
Communication channels and processes may relate to:
direct line supervision paths
established communication protocols
formal communication pathways
lateral supervision paths
organisational communication networks
verbal and non-verbal communication procedures eg pro-words, phonetic alphabet, call signs, coded messages, use of abbreviations, hand signals.
Interpersonal techniques may involve:
active listening
being non-judgemental
being respectful and non-discriminatory
constructive feedback
control of tone of voice and body language
culturally aware and sensitive use of language and concepts
demonstrating flexibility and willingness to negotiate
effective verbal and non-verbal communication
maintaining professionalism
providing sufficient time for questions and responses
reflection and summarising
two-way interaction
use of plain English
use of positive, confident and cooperative language.
Special needs may relate to:
access to male, female or disabled toilets
access to vehicles or premises for people with special needs
needs of minority groups (eg people with a disability).
Social and cultural differencesmay relate to:
dress and personal presentation
food
language
religion
social conventions
traditional practices
values and beliefs.
Security risks may relate to:
breaches of law eg criminal damage, offences against people, public order, misuse of drugs and alcohol
emergencies eg fire, scenes of crime, accidents
hazards eg physical, chemical, electrical, psychological, biological
threats eg bombs, sabotage, kidnap, assassination.
Responsemay involve:
defusing the situation
evacuating the premises
isolating area of potential risk
isolating risk
notifying relevant emergency services agencies
provision of first aid
request for support and assistance
restraint of person
tactical withdrawal
use of basic defensive techniques
use of negotiation techniques.
Documentation may include:
activity logs
incident reports
request for assistance forms
security risk and incident details
vehicle and personnel movements
written and electronic reports.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
complying with applicable legislative and procedural requirements for ensuring the safety of persons
identifying risk factors which might impact on the safety and security of the client and implementing appropriate response measures
maximising the personal safety of client, self and others during escort procedures
organising resource and equipment requirements appropriate to meet assignment requirements
using effective and culturally appropriate communication techniques to give clear and accurate information, in a form which is preferred and understood by the receiver and which engages minority groups.
Context of and specific resources for assessment
Context of assessment includes:
a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.
Resource implications for assessment include:
access to plain English version of relevant statutes and procedures
access to a registered provider of assessment services
access to a suitable venue and equipment
assessment instruments including personal planner and assessment record book
work schedules, organisational policies and duty statements.
Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment
This unit of competency could be assessed using the following methods of assessment:
observation of processes and procedures
questioning of underpinning knowledge and skills.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.
Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.