Unit of competency Outline

Date retreived
22/07/2026 9:40 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Coordinate monitoring and control of individual and crowd behaviour

Coordinate monitoring and control of individual and crowd behaviour

Unit of competency
National Code
CPPSEC3104
State Code
OAP71
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
21/01/2019
View on TGA
State Implementation and Classification
Approved Date
20/05/2020
Field of Education
099905 - Security Services
Original Release Date
20/05/2020
Nominal Hours
8
Description
This unit specifies the skills and knowledge required to coordinate monitoring and control of individual and crowd behaviour.It includes: assessing and controlling potential threats and security risks associated with site layout and monitoring individual and crowd behaviour and movementimplementing security response procedures to control risk, remove immediate threat and seek assistancerecording, reporting and reviewing work outcomes to identify procedural improvements.It applies to people working independently or under limited supervision as members of a security team.This unit may form part of the licensing requirements for people engaged in security operations in those states and territories where these are regulated activities.
Notes
Elements and Performance Criteria
1. Confirm work and legal requirements for monitoring and controlling individual and crowd behaviour.
  • 1.1 Review work instructions and workplace policies and procedures and clarify requirements in consultation with relevant persons.
  • 1.2 Clarify legal rights, reporting chain of command, roles and responsibilities with relevant persons.
2. Prepare to oversee monitoring and control of individual and crowd behaviour.
  • 2.1 Maintain personal dress and presentation to meet work instructions and workplace standards for appearance.
  • 2.2 Check resources and equipment for operational effectiveness following manufacturers’ instructions, and rectify or report faulty and damaged equipment.
  • 2.3 Assess site layout including access and exit points, barriers and thoroughfares, and identify strategic observation points to monitor crowd movement and behaviour.
  • 2.4 Assess potential threats and security risks and provide clear response instructions to team members to maintain safety and security.
3. Oversee monitoring of individual and crowd behaviour.
  • 3.1 Use communication equipment to exchange up-to-date situational information with team members and conduct regular and systematic personal safety checks.
  • 3.2 Monitor individual and crowd behaviour and movement and assess risk associated with changing circumstances.
  • 3.3 Identify persons behaving in a potentially disruptive manner and assess degree of risk to self, others, premises and property.
  • 3.4 Intervene early to explain legal rights and responsibilities and behavioural expectations for subject of threat to remain in the work area.
4. Oversee control of individual and crowd behaviour.
  • 4.1 Act promptly to respond to threat and negotiate alternative strategies to de-escalate risk level.
  • 4.2 Apply security response procedures that minimise use of force and maximise safety and security of persons, premises and property.
  • 4.3 Use defensive techniques where reasonable to control person and remove immediate threat.
  • 4.4 Use communication equipment to request assistance from relevant persons.
  • 4.5 Monitor subject of threat and provide assistance to ensure their ongoing safety and wellbeing.
5. Report and review individual and crowd monitoring and control outcomes.
  • 5.1 Record and report outcomes and observations of individual and crowd monitoring activities using workplace documentation.
  • 5.2 Facilitate review and debrief of individual and crowd monitoring and control outcomes to identify procedural improvements.
No information
No information
Replaces
State Code National Code Title Type
D1385 CPPSEC2010A Protect safety of persons Unit of competency