Unit of competency Outline

Date retreived
23/07/2026 4:54 AM AWST

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Maintain standards of emergency service delivery

Maintain standards of emergency service delivery

Unit of competency
National Code
PUAECO010
State Code
OAZ42
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
16/07/2019
View on TGA
State Implementation and Classification
Approved Date
08/04/2020
Field of Education
080313 - Public And Health Care Administration
Original Release Date
08/04/2020
Nominal Hours
40
Description
This unit of competency involves the skills and knowledge required to maintain standards of emergency service delivery. It includes ensuring service delivery coverage is maintained and ensuring service delivery standards are met.The unit applies to senior operators, team leaders or shift supervisors in an emergency communications centre who are responsible for ensuring that service delivery standards are maintained to meet performance requirements or service level agreements.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Ensure service delivery coverage is maintained
  • 1.1 Identify threats and events that are likely to impact on the emergency communications centre’s ability to maintain service
  • 1.2 Manage emergency communications centre functions, activities and resources to ensure service delivery is maintained to a high level of operational readiness
  • 1.3 Identify service delivery requirements and gaps and distribute resources accordingly
  • 1.4 Ensure appropriate reserve resources are made operational to maintain service delivery
2 Ensure service delivery standards are met
  • 2.1 Implement inter and intra organisational or agency policies and response protocols
  • 2.2 Apply and adhere to procedures and service delivery standards when deciding or undertaking an action
  • 2.3 Delegate and reallocate duties according to fluctuations in demand and organisational or agency procedures
No information
No information
Replaces
State Code National Code Title Type
D5490 PUAECO010A Maintain standards of emergency service delivery Unit of competency