Elements and Performance Criteria

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Threats and events may include:
industrial and civil unrest
infrastructure failures (road, rail, water, telecommunications, etc.)
large-scale incidents (such as major weather events, campaign bushfires, flooding, hydrocarbon spills, coastal erosion, drought)
major assets left unprotected (such as airports, refineries, nuclear reactor at Lucas heights)
major drill and training exercises
major events (APEC, olympic games, world youth day, grand prix)
natural disaster and weather warnings
pandemic disease
planned infrastructure outages (water, roads, bridges)
terrorist warnings
war
Service delivery may include:
emergency communications centre staffing
government and legislative requirements
maintaining equipment and vehicles
maintaining people skill sets
occupational health, safety and welfare (OHSW) requirements
peak load staffing
public expectation
resource availability
Activities within the emergency communications centre may include:
call taking
dispatch
emergency management
maintaining resource availability
notifications
OHSW requirements
radio operations
reporting
staffing and rostering
training
Redistributing resources may include:
alternate routes
alternate staffing
maintaining skill levels
moving people and equipment around
mutual aid agreements
peak load staffing
protecting special risks
training
transportation
use of part-time and volunteer staff
Coverage gaps may include:
crew shortages
equipment and systems failures
industrial and civil unrest
inter- and intra-agency agreements not complied with
infrastructure failures
major assets unprotected
major event planning
major incident activity
pandemic disease affecting staff/volunteer availability
reduced resource cover
specialist resources depleted or unavailable
training
volunteer availability
war
Response protocols may include:
alarm response protocols
changed responses due to external influences
climate factors
crew changes
cross-border responses
embassies and consulates
inter- and intra-agency requirements
mutual aid agreements
natural and manufactured disasters
response into commonwealth and military installations
special risks
Reserve resources may include:
cross-border resources
hired or leased equipment
military
mothballed resources
off-duty staff
operational support staff
part-time and volunteer staff
resources from other agencies
senior officers
training staff
Organisational procedures may include:
awards and industrial agreements
contracts
inter-agency agreements
legislation
memoranda of understanding (MOUs)
mutual aid agreements
organisation’s approach to environmental management and sustainability
performance indicators
qualifications
rank structure

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Assessment must confirm the ability to:
identify the potential for a loss of service delivery
promptly identify resources to be positioned to prevent loss of delivery service
relocate/redeploy resources to maintain service delivery
allocate/deploy resources to minimise disruption to service delivery.
Consistency in performance
Competency should be demonstrated over time during emergency communications centre operations or simulated operations that include critical and non-critical situations.
Context of and specific resources for assessment
Context of assessment
Competency should be assessed in the workplace or in a simulated workplace environment under conditions expected in the workplace.
Specific resources for assessment
Access is required to:
computer aided dispatch system
live environment
organisational-specific documents
service delivery standards/agreements.
Method of assessment
This unit may be assessed with the following unit:
PUAECO009A Coordinate emergency communications centre operations.
In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision and/or mentoring, which is typically recorded in a competency workbook.
Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment.
Assessment may occur in an operational environment or in an industry-approved simulated work environment. Forms of assessment that are typically used include:
direct observation
interviewing the candidate
journals and workplace documentation
third party reports from supervisors
written or oral questions.