Unit of competency Outline
Date retreived
22/07/2026 5:34 PM AWST
22/07/2026 5:34 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Promote engagement in a policing environment
Promote engagement in a policing environment
Unit of competency
National Code
POLAUX014
POLAUX014
State Code
AVO43
AVO43
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
30/03/2016
Field of Education
080509 - Public Relations
Original Release Date
30/03/2016
Nominal Hours
0
Description
This unit describes the skills required to engage with communities in a policing environment, focusing on demonstrating relationship building skills, building consensus among stakeholders and using communication options.This unit applies to those working as community policing staff, in metropolitan and/or remote areas.The skills and knowledge described in this unit must be applied within the current legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to customer service, codes of ethics and conduct and anti-discrimination.Those undertaking this unit would demonstrate autonomy, judgement and limited responsibility within established parameters. They would complete routine and non-routine tasks in an unpredictable context.No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1. Engage target audience
- 1.1 Assess agency information to identify key messages that meet the needs of a community or community group.
- 1.2 Protect the security of agency, community and individual information with consideration for level of risk and potential impact.
- 1.3 Apply engagement techniques to inform a specific target audience.
- 1.4 Communicate key messages in a clear, concise and accurate manner.
- 1.5 Evaluate engagement options to determine option best suited to a specific community.
2. Build relationships
- 2.1 Identify key community members and other stakeholders to initiate and facilitate engagement.
- 2.2 Initiate relationships with community members and other stakeholders to facilitate engagement and improve policing service delivery.
3. Build consensus
- 3.1 Identify potential conflicts taking into account community and stakeholder needs and perceptions.
- 3.2 Mediate and negotiate to support collaboration and mutual solving between community and stakeholders.
No information
No information
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| OEJ49 | POLAUX026 | Promote engagement in a policing environment | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| BEP1 | POL40119 | Certificate IV in Aboriginal Community Policing | Qualification |