Elements and Performance Criteria

Effective work practices will be required in workplaces involved in the manufacture, repair or maintenance of solid timber furniture, domestic furniture, commercial furniture and/or furniture components

goals, objectives, plans, systems and processes
legal and organisation policy/guidelines and requirements
OHS policies, procedures and programs
business and performance plans
anti-discrimination and related policy
access and equity principles and practice
ethical standards
quality and continuous improvement processes and standards
defined resource parameters

job description and employment arrangements
organisation policy relevant to work role
team structures
supervision and accountability requirements, including OHS
skills, training and competencies
Code of conduct

coach/mentor
supervisor or manager
peers/work colleagues/team/enterprise
other members of the organisation

formal/informal performance appraisals
obtaining feedback from supervisors and colleagues
obtaining feedback from clients
personal, reflective behaviour strategies
routine organisational methods for monitoring service delivery

explaining/clarifying
helping colleagues
problem solving
providing encouragement
providing feedback to another team member
undertaking extra tasks if necessary

assisting a colleague
clarifying the organisation's preferred task completion methods
open communication channels
encouraging colleagues
acknowledging satisfactory performance
workplace hazards, risks and controls
acknowledging unsatisfactory performance

coaching, mentoring and/or supervision
formal/informal learning programs
internal/external training provision
work experience/exchange/opportunities
personal study
career planning/development
performance appraisals
workplace skills assessment
Recognition of Prior Learning/RCC/initial assessment

Critical Aspects of Evidence
applies key aspects of the industry and sector context, practices and language to their role
is proactive and positive within the group
provides support to team members to ensure goals are met
seeks and acts on feedback from clients and colleagues
accesses learning opportunities to extend own personal work competencies to enhance team goals and outcomes

Resource Implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Consistency of Performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations.

Context of Assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement.
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment.
Assessment should reinforce the integration of the key competencies