Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Types of reports can include:
incident reports
witness reports
routine periodic reports
occupational health and safety reports
case management reports
reports of meetings.
Collect information from a range of different sources and strategies may include:
organisation's information recording and storage system
paper and computer sources of data and information
interviews
incident reports
case notes
colleagues.
Written material will include evidence of:
informal reports and documents for internal use
electronic files using the information technology required by the work site
correcting and updating information
complying with the organisation's procedures for the storage, security and confidentiality of information.
Legislative requirements, and organisational policies and procedures may relate to:
confidentiality
authorised access to or use of information
freedom of information
protection of privacy
data protection and the storage and security of information
use of information technology and other electronic or telecommunication systems.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
Evidence for assessment must be gathered over a significant period of time and in conjunction with assessment activities and evidence gathered for all other units at the qualification level where the assessment activity includes the preparation of reports.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
the knowledge requirements of this unit
the skill requirements of this unit
application of employability skills as they relate to this unit
ability to prepare reports in a range of (two or more) contexts or occasions, over time.
Context of and specific resources for assessment
Valid assessment of this unit requires:
a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when reading and writing routine workplace reports, including coping with difficulties, irregularities and changes to routine
case studies and workplace scenarios to capture the range of routine reading and writing situations likely to be encountered in the organisation
copies of legislation, policies, procedures and guidelines relating to preparing written reports and working ethically and professionally within the organisation
access to appropriate learning and assessment support when required.
Method of assessment
Assessment of this unit will be based on evidence drawn from a combination of:
knowledge testing and simulation exercises conducted in a training program
knowledge tested or inferred from explanations and performance in workplace applications
observation of performance in routine workplace activities in a specified range of interactions
organisational standards specifying the requirements for communication
workplace reports produced as part of routine work activities
observation and documentation from specially conducted assignments based on routine work requirements
observation and feedback from supervisors, colleagues and clients.
This unit requires evidence of reports prepared for:
audiences with different levels of authority and status
routine and predictable contexts as well as for non-routine activities
audiences inside the organisation
audiences outside the organisation
operating procedures and work unit requirements.
Guidance information for assessment
Assessment methods should reflect workplace demands, and any identified special needs of the candidate, including language and literacy implications and cultural factors that may affect responses to the questions.
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.