Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Supervision of cabin operations may be provided:
by day or night
on international, domestic and regional flights or at airports
for both short and/or long haul services
in any category of service, including economy, business class, first class
in accordance with enterprise and operational requirements
Customers may include:
internal and external customers
passengers
unaccompanied minors
customers with babies or small children
customers with a range of disabilities, including hearing and sight impairment
customers with special dietary and other needs
non-English speaking customers
customers with a range of cultural and religious backgrounds
elderly customers
Performance may be demonstrated:
in an appropriately simulated workplace situation
at an operational airport
Problems during supervision of cabin operations may include:
delayed or cancelled flight
faulty equipment
use of technical devices
passenger or staff illness
Persons consulted may include:
other cabin crew and flight crew members
ground staff
catering staff
aircraft resourcing staff
technical staff
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
organisational procedures
established procedures
local instructions
Information/documents may include:
sections of Civil Aviation Safety Regulations and Civil Aviation Orders relevant to cabin operations
airline boarding manifests, procedures and instructions and job specifications including both manual and computerised processes where applicable
workplace supervision and customer service standards, policies and procedures
lists of items prohibited for carriage on aircraft
cabin operations, customer service and other operational manuals
emergency procedures
flight passenger schedules
information on terminal facilities, club lounges and departure gates
induction and training materials
conditions of service, legislation and industrial agreements including workplace agreements and awards
Cabin Crew Feedback Form
Applicable regulations and legislation may include:
relevant Civil Aviation Safety Regulations and Civil Aviation Orders
relevant OH&S legislation
environmental protection legislation
equal opportunity and anti-discrimination legislation
relevant customs and quarantine regulations
relevant Australian standards
industrial relations and workplace compensation legislation

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement

Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace