Unit of competency Outline

Date retreived
22/07/2026 8:12 PM AWST

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Represent and promote the organisation

Represent and promote the organisation

Unit of competency
National Code
CSCORG015
State Code
AUZ51
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
03/08/2015
View on TGA
State Implementation and Classification
Approved Date
17/12/2015
Field of Education
080509 - Public Relations
Original Release Date
17/12/2015
Nominal Hours
40
Description
This unit describes the skills required to promote an organisation, liaise and negotiate to achieve outcomes, and build and maintain networks. This unit applies to those working in a management role within correctional services, but with some contextualisation may apply to workers in a range of occupational areas.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to sharing of sensitive information.Those undertaking this unit work autonomously, occasionally accessing and evaluating support from a broad range of sources. The role requires critical reflection and high level communication skills.No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1. Promote the organisation
  • 1.1 Use a range of strategies to promote a positive image of the organisation at every available opportunity.
  • 1.2 Communicate issues, policies and practices effectively to a range of audiences in writing and orally.
  • 1.3 Develop and distribute authoritative and specialist advice within the area of responsibility.
2. Influence others
  • 2.1 Design interpersonal communication to meet the needs of the audience and the objectives of the presentation.
  • 2.2 Convey points of view and information that contribute to consensus in a positive manner.
3. Liaise and negotiate to achieve outcomes
  • 3.1 Negotiate effectively to achieve the determined objectives of the communication.
  • 3.2 Use conflict-resolution techniques effectively to ensure positive outcomes for participants.
  • 3.3 Identify and involve appropriate key people in achieving outcomes.
4. Build and maintain networks
  • 4.1 Develop and maintain networks and work relationships to provide identifiable benefits to organisation, clients and self.
  • 4.2 Identify and maintain contact with formal and informal networks to assist in achieving determined outcomes.
  • 4.3 Apply appropriate time and effort in establishing and maintaining networks to ensure their effectiveness in meeting determined outcomes.
No information
No information
Replaces
State Code National Code Title Type
S5995 CSCORG502A Represent and promote the organisation Unit of competency
State Code National Code Title Type
AWH7 CSC50115 Diploma of Correctional Administration Qualification
BIF6 CSC50122 Diploma of Correctional Administration Qualification