Unit of competency Outline

Date retreived
22/07/2026 3:39 PM AWST

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Assist with circulation services

Assist with circulation services

Unit of competency
National Code
BSBLIB201
State Code
AWG22
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
14/01/2016
View on TGA
State Implementation and Classification
Approved Date
05/07/2016
Field of Education
091301 - Librarianship And Information Management
Original Release Date
05/07/2016
Nominal Hours
50
Description
This unit describes the skills and knowledge required to process loan transactions and respond to circulation and lending enquiries from customers.It applies to individuals working under supervision within established policies and procedures, in frontline library and information services roles.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Provide information to customers
  • 1.1 Provide current and accurate information to customers, using circulation and lending systems and procedures
  • 1.2 Assist customers with basic enquiries
  • 1.3 Develop own expertise in relation to information and use of self-service systems in libraries
  • 1.4 Respond to customer enquiries promptly or refer to appropriate persons
2 Process loan transactions
  • 2.1 Check and process customer registration details according to organisational procedures
  • 2.2 Complete transactions according to circulation services policies and procedures and customer service standards
  • 2.3 Deal with competing demands for service tactfully and helpfully
  • 2.4 Complete checking and processing of material according to organisational requirements
3 Process financial transactions
  • 3.1 Conduct financial transactions according to organisational procedures
  • 3.2 Balance income to receipts
  • 3.3 Note irregularities and take appropriate action promptly
No information
No information
Replaces
State Code National Code Title Type
D9426 CULINS201A Assist with circulation services Unit of competency
Replaced By
State Code National Code Title Type
OCD77 BSBINS203 Assist with circulation services Unit of competency