Elements and Performance Criteria

Work may be undertaken:
in various work environments in warehousing, storage, transport and distribution industries

Customers may be:
internal or external

Operations may be:
by day or night

The workplace environment may involve:
twenty-four hour operation
single and multi-site locations
large, medium and small workplaces

Factors impacting upon the development of operational procedures may include:
legislative requirements
changes to technology
domestic and international market variability, political constraints
culture of the workplace
the principal services, products and competitive advantages of the organisation

Development of operational procedures may be:
internally and/or externally initiated

Transport may be:
single or multi-modal

Modes of domestic transport may include:
road
rail
air
sea

Transport may involve:
the use of designated routes

Hazards may include:
confined spaces
hazardous or dangerous materials
contamination of, or from, materials being handled
fire/explosions
noise, light, energy sources
stationary and moving machinery, parts or components
moving vehicles

Hazard management is consistent with:
the principle of hierarchy of control with elimination, substitution, isolation and engineering control measures being selected before safe working practices and personal protective equipment

Requirements for work may include:
site restrictions and procedures
use of safety and personal protective equipment
systems and facilities for transport and distribution systems
specialised lifting and/or handling equipment
incident/accident breakdown procedures
additional gear and equipment
noise restrictions
hours of operation
authorities and permits
communications equipment

Consultative processes may involve:
other employees and supervisors
suppliers, potential customers and existing clients
relevant authorities and institutions
relevant government instrumentalities
emergency services
management and union representatives
industrial relations and OH&S specialists
other maintenance, professional or technical staff

Communication in the work area may include:
phone
electronic data interchange (EDI)
fax
email
internet
RF communications
bar code readers
oral, aural or signed communications

Personal protective equipment may include but is not limited to:
gloves
safety headwear and footwear
safety clothing
safety glasses
two-way radios
high visibility clothing

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
organisational procedures
established procedures

Information/documentation may include:
Australian and international codes of practice and regulations relevant to transport and distribution operations including the ADG Code where applicable
workplace operating procedures and policies
supplier and/or client instructions
operations manuals, job specifications and procedures and induction documentation
manufacturers specifications for equipment and goods
suppliers advice for the handling, transport and storage of goods and materials
material safety data sheets
dangerous goods documentation where applicable including dangerous goods declarations
Safe Working Limits (SWL) and Working Load Limits (WLL) of load shifting equipment and storage facilities
relevant Australian and international standards, criteria and certification requirements
communications technology equipment, oral, aural or signed communications
quality assurance standards and procedures
emergency procedures
relevant competency standards and training materials
QA plans, data and document control
conditions of service, legislation and industrial agreements including workplace agreements and awards

Applicable procedures and codes may include:
codes and regulations relevant to transport and distribution operations including the ADG Code where applicable
relevant Australian and international standards and certification requirements
relevant state/territory OH&S and environmental protection legislation in terms of duties of employers, employees, suppliers and contractors
licence, patent or copyright arrangements
relevant workplace relations legislation
relevant workers compensation legislation
equal opportunity, equal employment opportunity and affirmative action legislation

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement

Context of, and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and/or equipment, and/or
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through appropriately simulated activities at the registered training organisation, and/or
in an appropriate range of situations in the workplace