Unit of competency Outline
Date retreived
22/07/2026 3:09 PM AWST
22/07/2026 3:09 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Develop and maintain operational procedures for transport and logistics enterprises
Develop and maintain operational procedures for transport and logistics enterprises
Unit of competency
National Code
TLIL5020A
TLIL5020A
State Code
D5236
D5236
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
05/07/2011
Field of Education
089901 - Purchasing, Warehousing And Distribution
Original Release Date
05/07/2011
Nominal Hours
30
Description
This unit involves the skills and knowledge required to develop and maintain operational procedures for transport and logistics enterprises in accordance with relevant regulatory requirements and workplace procedures, including planning and developing operational procedures, monitoring the implementation of the operational procedure(s), and evaluating the implementation of operational procedures. Licensing, legislative, regulatory or certification requirements are applicable to this unit.
Notes
Elements and Performance Criteria
1Plan and develop operational procedures
- 1.1 Processes requiring development/modification of operational procedures are identified and confirmed with relevant personnel and business units
- 1.2 The scope, focus and extent of the operational procedure(s) are discussed and validated with effected personal
- 1.3 Current procedures are evaluated to ensure development is not unnecessarily duplicating previous work
- 1.4 Factors likely to impact upon the development process are identified and techniques adopted for their incorporation into the procedure(s)
- 1.5 The proposed operational procedures are researched from a range of sources and include provision for user input
- 1.6 Operational procedures are developed, documented and verified with relevant internal/external personnel and/or organisations in accordance with workplace procedures
- 1.7 Where required, trialing of new operational procedures is undertaken with a target group
- 1.8 Performance indicators are developed to measure the effectiveness of the operational procedure(s)
2Monitor the implementation of the operational procedure(s)
- 2.1 The introduction of the operational procedure(s) to selected units/job functions is planned with affected personnel to ensure understanding and the need for compliance
- 2.2 Effective induction and supervision is provided to support personnel in implementing the new procedure(s)
- 2.3 Performance of personnel is monitored to ensure adherence to the operational procedure(s) and to assess the requirement for modification to the process
- 2.4 Solicited feedback is actively sought from personnel implementing the operational procedure(s)
3Evaluate the implementation of operational procedures
- 3.1 An assessment of the effectiveness of the operational procedure(s) is undertaken against developed performance indicators
- 3.2 Where required, the operational procedure(s) are modified/deleted in accordance with evaluation mechanism and enterprise requirements
- 3.3 Relevant personnel are kept informed of the evaluation process and advised of subsequent changes to operational procedure(s)
- 3.4 Records, reports and recommendations for improvement are managed within the workplace information systems and processes
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Work may be undertaken:
in various work environments in warehousing, storage, transport, and logistics industries
Customers may be:
internal or external
Operations may be:
by day or night
The workplace environment may involve:
twenty-four hour operation
single and multi-site locations
large, medium and small workplaces
Factors impacting upon the development of operational procedures may include:
legislative requirements
changes to technology
domestic and international market variability, political constraints
culture of the workplace
the principal services, products and competitive advantages of the organisation
Development of operational procedures may be:
internally and/or externally initiated
Transport may be:
single or multi-modal
Modes of domestic transport may include:
road
rail
air
sea
Transport may involve:
the use of designated routes
Hazards may include:
confined spaces
hazardous or dangerous materials
contamination of, or from, materials being handled
fire/explosions
noise, light, energy sources
stationary and moving machinery, parts or components
moving vehicles
Hazard management is consistent with:
the principle of hierarchy of control with elimination, substitution, isolation and engineering control measures being selected before safe working practices and personal protective equipment
Requirements for work may include:
site restrictions and procedures
use of safety and personal protective equipment
systems and facilities for transport and logistics systems
specialised lifting and/or handling equipment
incident/accident breakdown procedures
additional gear and equipment
noise restrictions
hours of operation
authorities and permits
communications equipment
Consultative processes may involve:
other employees and supervisors
suppliers, potential customers and existing clients
relevant authorities and institutions
relevant government instrumentalities
emergency services
management and union representatives
industrial relations and OH&S specialists
other maintenance, professional or technical staff
Communication in the work area may include:
phone
electronic data interchange (EDI)
fax
email
internet
RF communications
bar code readers
oral, aural or signed communications
Personal protective equipment may include but is not limited to:
gloves
safety headwear and footwear
safety clothing
safety glasses
two-way radios
high visibility clothing
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
organisational procedures
established procedures
Information/documentation may include:
Australian and international codes of practice and regulations relevant to transport and logistics operations including the ADG Code where applicable
workplace operating procedures and policies
supplier and/or client instructions
operations manuals, job specifications and procedures and induction documentation
manufacturers specifications for equipment and goods
suppliers advice for the handling, transport and storage of goods and materials
material safety data sheets
dangerous goods documentation where applicable including dangerous goods declarations
Safe Working Limits (SWL) and Working Load Limits (WLL) of load shifting equipment and storage facilities
relevant Australian and international standards, criteria and certification requirements
communications technology equipment, oral, aural or signed communications
quality assurance standards and procedures
emergency procedures
relevant competency standards and training materials
QA plans, data and document control
conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable procedures and codes may include:
codes and regulations relevant to transport and logistics operations including the ADG Code where applicable
relevant Australian and international standards and certification requirements
relevant state/territory OH&S and environmental protection legislation in terms of duties of employers, employees, suppliers and contractors
licence, patent or copyright arrangements
relevant workplace relations legislation
relevant workers compensation legislation
equal opportunity, equal employment opportunity and affirmative action legislation
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Work may be undertaken:
in various work environments in warehousing, storage, transport, and logistics industries
Customers may be:
internal or external
Operations may be:
by day or night
The workplace environment may involve:
twenty-four hour operation
single and multi-site locations
large, medium and small workplaces
Factors impacting upon the development of operational procedures may include:
legislative requirements
changes to technology
domestic and international market variability, political constraints
culture of the workplace
the principal services, products and competitive advantages of the organisation
Development of operational procedures may be:
internally and/or externally initiated
Transport may be:
single or multi-modal
Modes of domestic transport may include:
road
rail
air
sea
Transport may involve:
the use of designated routes
Hazards may include:
confined spaces
hazardous or dangerous materials
contamination of, or from, materials being handled
fire/explosions
noise, light, energy sources
stationary and moving machinery, parts or components
moving vehicles
Hazard management is consistent with:
the principle of hierarchy of control with elimination, substitution, isolation and engineering control measures being selected before safe working practices and personal protective equipment
Requirements for work may include:
site restrictions and procedures
use of safety and personal protective equipment
systems and facilities for transport and logistics systems
specialised lifting and/or handling equipment
incident/accident breakdown procedures
additional gear and equipment
noise restrictions
hours of operation
authorities and permits
communications equipment
Consultative processes may involve:
other employees and supervisors
suppliers, potential customers and existing clients
relevant authorities and institutions
relevant government instrumentalities
emergency services
management and union representatives
industrial relations and OH&S specialists
other maintenance, professional or technical staff
Communication in the work area may include:
phone
electronic data interchange (EDI)
fax
internet
RF communications
bar code readers
oral, aural or signed communications
Personal protective equipment may include but is not limited to:
gloves
safety headwear and footwear
safety clothing
safety glasses
two-way radios
high visibility clothing
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
organisational procedures
established procedures
Information/documentation may include:
Australian and international codes of practice and regulations relevant to transport and logistics operations including the ADG Code where applicable
workplace operating procedures and policies
supplier and/or client instructions
operations manuals, job specifications and procedures and induction documentation
manufacturers specifications for equipment and goods
suppliers advice for the handling, transport and storage of goods and materials
material safety data sheets
dangerous goods documentation where applicable including dangerous goods declarations
Safe Working Limits (SWL) and Working Load Limits (WLL) of load shifting equipment and storage facilities
relevant Australian and international standards, criteria and certification requirements
communications technology equipment, oral, aural or signed communications
quality assurance standards and procedures
emergency procedures
relevant competency standards and training materials
QA plans, data and document control
conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable procedures and codes may include:
codes and regulations relevant to transport and logistics operations including the ADG Code where applicable
relevant Australian and international standards and certification requirements
relevant state/territory OH&S and environmental protection legislation in terms of duties of employers, employees, suppliers and contractors
licence, patent or copyright arrangements
relevant workplace relations legislation
relevant workers compensation legislation
equal opportunity, equal employment opportunity and affirmative action legislation
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment, and/or
in an appropriate range of situations in the workplace
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment, and/or
in an appropriate range of situations in the workplace
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S5793 | TLIL2007C | Develop and maintain operational procedures for transport and distribution enterprises | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVI44 | TLIL5020 | Develop and maintain operational procedures for transport and logistics enterprises | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| W945 | TLI60210 | Advanced Diploma of Deployment Logistics | Qualification |
| W943 | TLI50510 | Diploma of Deployment Logistics | Qualification |
| W942 | TLI50410 | Diploma of Logistics | Qualification |