Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Personal qualities may include:
adherence to organisational policies and procedures
appropriate interpersonal communication
commitment to maintaining appropriate personal presentation
commitment to use of sustainable work practices.
Effective communication strategies may include:
active listening
being non-judgemental
exploring problems in a positive manner
expressing an individual perspective
providing sufficient time for questions and responses
providing summarising and reflective responses in conflict situations
using appropriate words, behaviour and posture
using clarifying and summarising questions
using clear and concise language
using culturally appropriate communication
using plain English
using verbal and non-verbal communication.
Work situations may include:
different conditions:
challenging cultural, social and physical conditions
conflict
stress
time pressure
different locations:
office
other locations visited while performing duties as a NatHERS assessor
residences
vehicle.
Personal presentation requirements may include:
company uniform
corporate image
dress
footwear
greeting and farewell
grooming
identity badge
personal care
personal hygiene
positive image
punctuality.
Sources of specialist advice on NatHERS software, protocols and assessment may include:
accreditation and licensing bodies
colleagues
employer
environmental consultants
government agencies
industry bodies
industry practitioners
mentors
NatHERS product suppliers
supervisors
technical experts
tradespeople.
Personal work responsibilities, priorities and accountabilities may include:
complying with security procedures
conducting NatHERS assessments
dealing with conflicting goals
determining work and personal needs
meeting duty of care requirements
meeting individual and team goals and targets
meeting work health and safety requirements
meeting quality assurance requirements
mentoring and supporting others
modelling sustainable practice
planning new work
prioritising and scheduling work and other activities
promoting corporate image of organisation
reassessing performance
reporting on work performance
working in a team.
Strengths and weaknesses in NatHERS assessment services are assessed against:
industry competency standards
job requirements
relevant benchmarks.
Skills and knowledge relating to may include:NatHERS assessment may include:
alternative technologies
climate change
energy, water and waste efficiency
greenhouse gas emissions and reduction strategies
NatHERS assessment techniques
NatHERS products
insurance
passive building design
regulatory environment.
Sources of advice on matters relating to ethical practice may include:
accreditation and licensing bodies
colleagues
employer
government agencies
industry bodies
industry practitioners
mentors
supervisors
technical experts
workplace coaches.
Accreditation and licensing requirements may include:
being accredited or licensed with the appropriate agency
being responsible for providing advice independent of commercial interest to the client
holding professional indemnity and other applicable insurance
meeting fit and proper person requirements
possessing suitable qualifications and experience.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
This unit of competency could be assessed by demonstration of a NatHERS assessment that shows evidence of ethical practice, planning and priority setting, compliance with organisational quality requirements, as well as the preparation of a personal development plan.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person should demonstrate the ability to:
demonstrate personal motivation and commitment to the work role
manage day-to-day responsibilities and conflicting demands as a NatHERS assessor in an efficient and cooperative manner
relate positively to clients, fellow workers and the management team
assess personal strengths and weaknesses, and plan and implement an appropriate personal development plan
demonstrate ethical practice and compliance with the requirements of the appropriate industry accreditation or licensing body in conducting NatHERS assessments
comply with organisational quality assurance requirements for NatHERS assessments
have knowledge of the accreditation and licensing requirements for NatHERS assessors.
Context of and specific resources for assessment
Assessment of this unit:
must be in the context of the work environment
may be conducted in an off-site context, provided it is realistic and sufficiently rigorous to cover all aspects of workplace performance, including task skills, task management skills, contingency management skills and job role environment skills
must meet relevant compliance requirements.
Resource implications for assessment include:
relevant codes, standards and government regulations
computer equipment suitable for generating reports
technical reference library with current publications on work organisation, goal setting, time management, ethical practice, quality assurance, and accreditation and licensing requirements for NatHERS assessors.
Method of assessment
Assessment for this unit must verify the practical application of the required skills and knowledge, using one or more of the following methods:
written and/or oral assessment
observed, documented and/or first-hand testimonial evidence of the candidate conducting a NatHERS assessment that shows evidence of:
ethical practice
planning and priority setting
compliance with organisational quality requirements
preparation of a personal development plan.
Guidance information for assessment
This unit could be assessed on its own or in combination with other units relevant to the job function.
Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Assessment processes and techniques should, as far as is practical, take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.