Unit of competency Outline

Date retreived
22/07/2026 7:44 PM AWST

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Manage own work, professional development and ethical behaviour

Manage own work, professional development and ethical behaviour

Unit of competency
National Code
CPPCOM4001
State Code
OBJ29
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
30/09/2019
View on TGA
State Implementation and Classification
Approved Date
20/05/2020
Field of Education
030905 - Building Services Engineering
Original Release Date
20/05/2020
Nominal Hours
35
Description
This unit specifies the skills and knowledge required to adhere to regulatory requirements, organise own work commitments, maintain professional competence and model ethical practice while working in the property industry.This unit is for individuals who work independently using specialised knowledge and skills in a range of property services sectors and organisations. It involves completing routine and non-routine tasks and dealing with predictable and sometimes unpredictable problems.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Adhere to regulatory requirements for work activities.
  • 1.1 Confirm industry accreditation and licensing requirements for conducting work activities.
  • 1.2 Confirm roles and responsibilities of relevant industry accrediting and licensing organisations associated with work activities.
  • 1.3 Develop a compliance plan to ensure own work practices are consistent with regulatory requirements.
  • 1.4 Comply with quality assurance processes of regulatory organisations when conducting work activities.
2 Model high standards of professional practice.
  • 2.1 Establish and maintain standards of personal presentation and client service appropriate to work role.
  • 2.2 Maintain personal performance in varying work conditions and work contexts.
  • 2.3 Recognise conflict in the workplace and respond promptly and safely to address issues and reach a positive conclusion.
  • 2.4 Determine personal liability for breach of contract or negligence and maintain professional indemnity insurance in line with regulatory and professional requirements.
  • 2.5 Use oral and written communication strategies to establish rapport with clients and provide accurate advice and follow-up services.
3 Set and meet own work priorities
  • 3.1 Assess competing work demands and organise own work activities to achieve required individual, team and organisational priorities and timelines.
  • 3.2 Devise strategies to effectively manage workload and minimise personal stress.
  • 3.3 Identify strategies to support own requirements for work-life balance while meeting work priorities.
4 Develop and maintain professional competence.
  • 4.1 Use self-assessment, reflection and client feedback to identify areas for improvement in own professional practice.
  • 4.2 Participate in professional networks and associations to enhance skills, knowledge and work relationships.
  • 4.3 Keep up to date with new product developments and findings of current research associated with work practices.
  • 4.4 Source and use opportunities to develop and maintain professional competence.
5 Model ethical practice.
  • 5.1 Identify and uphold ethical standards and industry codes of conduct in providing client services.
  • 5.2 Consult with relevant persons to verify personal understanding of ethics and conduct standards and ensure compliance with regulatory requirements.
  • 5.3 Identify situations requiring guidance on ethical practice and source advice to ensure ethical conduct.
  • 5.4 Identify and manage potential conflicts of interest when conducting work activities and providing client advice to ensure compliance with regulatory and industry codes of practice.
No information
No information
Replaces
State Code National Code Title Type
WE617 CPPHSA4018A Manage own work, professional development and ethical behaviour Unit of competency