Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Type of property inspection may be:
at change of tenancy
irregular
periodic
planned
relating to a complaint

relating to illegal works or usage
statutory.
Clients may include:
agents
government and legal instruments or agencies
landlords
property agents
tenants.
Relevant people may include:
landlords and managing agents
tenants.
Property documentation may include:
agreements
building codes
checklists
contracts
licences
permits
plans
previous inspection reports
specifications.
Legislative requirements may be outlined and reflected in:
relevant federal, and state or territory legislation and local government regulations relating to:
anti-discrimination and equal employment opportunity
consumer protection, fair trading and trade practices
employment and industrial relations
financial services
leases
OHS
privacy
property management.
Interpersonal techniques may relate to:
active listening
clear and concrete presentations of options
constructive feedback
culturally inclusive and sensitive engagement techniques
questioning to clarify and confirm understanding
two-way interaction
use of language and concepts appropriate to cultural differences
verbal or non-verbal language.
Specialist advice may be sought from:
builders
colleagues
government officials
industry professionals and members of industry associations
managers and supervisors
planners
subcontractors
technical experts
valuers.
Verifiable evidence may include:
inspection checklists, records and notes
qualitative and quantitative data
visual assessment of the physical aspects of the property.
Appropriately qualified and insured tradespeople and other service providers may include:
licensing and registration requirements
membership of professional and industry associations
public liability insurance.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
This unit of competency could be assessed through practical demonstration of conducting and reporting on the inspection of a managed property. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
accessing suitably qualified tradespeople and service providers to undertake property repairs and maintenance
applying effective communication and coordination techniques to access property and organise inspection
arranging for implementation of property repairs and maintenance identified in property inspection reports
complying with established inspection processes, noting any variations in approved property requirements, and preparing findings in a report suitable for analysis and dissemination
conducting and completing property inspections within agreed timeframes and in compliance with all applicable industry, legal and organisational requirements
knowledge of agency practice, legislation and ethical standards affecting inspection of managed properties
providing landlords with information on options for protecting asset value of property.
Context of and specific resources for assessment
Resource implications for assessment include:
access to suitable simulated or real opportunities and resources to demonstrate competence
assessment instruments that may include personal planner and assessment record book
access to a registered provider of assessment services.
Where applicable, physical resources should include equipment modified for people with disabilities.
Access must be provided to appropriate learning and/or assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.
Validity and sufficiency of evidence require that:
competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace
where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence
all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence
where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time
assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.