Unit of competency Outline

Date retreived
22/07/2026 2:44 PM AWST

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Communicate with individuals and small groups

Communicate with individuals and small groups

Unit of competency
National Code
MEM16011
State Code
OAU99
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
26/06/2019
View on TGA
State Implementation and Classification
Approved Date
Field of Education
120505 - Work Practices Programmes
Original Release Date
Nominal Hours
18
Description
This unit of competency defines the skills and knowledge required to communicate effectively in interpersonal, mediated and group settings during a range of common workplace activities. This unit includes written communication by letter, short memorandum or report.Where basic research and structured report writing is required, Unit MEM16009 Write reports should also be selected.Where research and analysis is required, Unit MEM16009 Research and analyse engineering information should also be selected.No licensing, legislative or certification requirements apply to this unit at the time of publication. Band: BUnit Weight: 2
Notes
Elements and Performance Criteria
1 Plan and prepare communication
  • 1.1 Follow standard operating procedures and comply with work health and safety (WHS) requirements at all times
  • 1.2 Identify communication types and networks within the enterprise
  • 1.3 Follow enterprise conventions, policies and procedures when planning and preparing communication activities
  • 1.4 Select communication channels and codes appropriate to objectives, circumstances and receivers
  • 1.5 Plan communication and structure to promote the accurate transfer of meaning
  • 1.6 Establish communication setting and climate appropriate to purpose and content of message
  • 1.7 Prepare or obtain required resources
2 Communicate effectively in interpersonal, mediated and group settings
  • 2.1 Apply effective communication skills, strategies and principles to communication activity
  • 2.2 Use verbal and non-verbal language appropriate to the topic, sensitivities and technical understanding of the persons being addressed
  • 2.3 Respect and consider individual differences
  • 2.4 Adhere to purpose and objectives of communication
  • 2.5 Encourage participation in communication
  • 2.6 Follow conventions, rules, policies and procedures during communication activity
3 Evaluate communication
  • 3.1 Obtain feedback regarding the effectiveness of the communication activity
  • 3.2 Assess outcomes against communication objectives and selected channels and codes
  • 3.3 Identify communication barriers and determine and implement strategies for overcoming barriers
No information
No information
Replaces
State Code National Code Title Type
W5539 MEM16011A Communicate with individuals and small groups Unit of competency