Unit of competency Outline

Date retreived
24/07/2026 6:12 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Provide services to clients with complex needs

Provide services to clients with complex needs

Unit of competency
National Code
CHCCS504A
State Code
D2350
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
18/08/2009
Field of Education
090515 - Welfare Studies
Original Release Date
18/08/2009
Nominal Hours
55
Description
DescriptorThis unit describes the skills and knowledge required by community workers to provide services to people with complex needs
Notes
Elements and Performance Criteria
1. Work with clients facing a range of issues
  • 1.1 Apply a demonstrated understanding of issues that client may face including:
  • mental health
  • alcohol and other drugs (AOD)
  • imprisonment
  • family violence
  • homelessness
  • child protection
  • disability
  • trauma/grief
  • acquired brain injuries
  • cultural issues
  • 1.2 Apply a demonstrated understanding of associated and impacting issues:
  • access and equity to services in the wider social environment
  • trauma/grief
  • health
  • cognitive/social
  • personal safety
  • 1.3 Recognise the impacts complex issues may have on significant others
2. Develop strategies to engage clients with one or more identified needs
  • 2.1 Recognise impacts of stigma associated with complex needs on an individual, their family and significant others and on the community
  • 2.2. Undertake an occupational health and safety assessment of the environment and personal safety
  • 2.3 Apply appropriate personal boundaries
  • 2.4 Demonstrate rapport building techniques and trust development with the client
  • 2.5 Use appropriate strategies and procedures to identify and respond to potential behavioural issues
  • 2.6 Observe and monitor behaviour to identify behavioural risk
  • 2.7 Respond to behavioural risk to ensure safety of client and self and report and/or refer appropriately
3. Assess and prioritise need
  • 3.1 Identify needs in conjunction with the client
  • 3.2 Assess client safety needs in conjunction with the client
  • 3.3 Determine priorities in conjunction with the client
  • 3.3 Coordinate a plan in conjunction with the client to address identified needs
  • 3.4 Recognise circumstances in which a service and/or worker is no longer able to provide the level of service required
4. Refer and follow up identified needs
  • 4.1 Access and/or negotiate resources in order to deliver identified services
  • 4.2 Communicate with other organisations and share information in accordance with appropriate protocols and relevant legislation
  • 4.3 Determine all service providers' understanding of the service delivery plan and their roles and responsibilities within that plan
  • 4.4 Seek feedback from the client and/or their advocate when evaluating effectiveness of the service delivery plan
  • 4.5 Seek advice and assistance from relevant professionals where appropriate when the client's goals are not being reached
No information
No information
Replaced By
State Code National Code Title Type
WC862 CHCCS504B Provide services to clients with complex needs Unit of competency