Elements and Performance Criteria

The Range Statement explains the scope and context of the unit of competency allowing for differences between workplaces. The scope of variables chosen for training and assessment requirements will depend on the particular work situation.

Information may be sought from:
Written sources
Individuals, including:
stakeholders
team members
specialists
family, support network
Group meetings
Other agencies
Clients

Reports may be:
Log books
Administration files
Timesheets
Expenses
Client reports/case notes
Incident reports
Court reports
Reports to funding, policy or legal bodies
Reports to case management conferences

Relevant people will include:
Inside the organisation
Specialist organisations
Community groups/leaders
Team members
Family and support networks of clients
External organisations

The Evidence Guide identifies the critical aspects of assessment, and the essential knowledge and skills to be demonstrated to confirm competency in this unit. The Evidence Guide is an integral part of the assessment of competency and it should be read carefully in conjunction with the Range Statement, elements and performance criteria.

Critical aspects of evidence:
Worker demonstrates ability to collect, collate and store information
Worker demonstrates ability to prepare and present information in a range of formats that meets the needs of the client

Essential knowledge:
Available sources of information
Organisation polices and procedures relating to reporting and records systems
Research methods and information gathering
Interviewing methods
The range of report writing which is required of the organisation for internal and external purposes
Appropriate documentation required for specific types of reporting

Essential skills:
Report writing
A range of oral and written communication skills
Research

Resource implications:
Access to appropriate workplace where assessment can be conducted, or
Simulation of realistic workplace setting for assessment

Consistency in performance:
Assessment may include observations, questioning and evidence gathered from the workplace, e.g. prepared reports, etc.
Assessment may be conducted on one occasion but must include assessment of the normal range of information and presentation of information

Context of assessment:
This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions. This may include the use of languages other than English and alternative communications systems.