Unit of competency Outline

Date retreived
22/07/2026 5:25 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Communicate with the community

Communicate with the community

Unit of competency
National Code
BSBATSIC411B
State Code
D0573
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
11/11/2010
View on TGA
State Implementation and Classification
Approved Date
18/07/2008
Field of Education
080307 - Organisation Management
Original Release Date
18/07/2008
Nominal Hours
30
Description
This unit covers the process by which Board members work in partnership with the community including other organisations in order to meet community needs and involve people.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.This unit covers the process by which Board members work in partnership with the community including other organisations in order to meet community needs and involve people.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1 Collect information about the community on an on going basis
  • 1.1 Convene a regular community forum
  • 1.2 Utilise formal and informal community networks to share information
  • 1.3 Encourage, respect and document community contributions
  • 1.4 Respect confidentiality
2 Provide information to the community about the organisation's activities and Board decisions
  • 2.1 Provide to the community information about the organisation's activities
  • 2.2 Advise the community regularly of Board decisions and the reasons behind them
  • 2.3 Follow protocols relating to information
3 Identify issues and problems jointly with the community
  • 3.1 Raise, discuss and document community concerns
  • 3.2 Invite individuals and groups affected by issues to participate
  • 3.3 Research background information through relevant networks
4 Identify options with the community
  • 4.1 Discuss and document possible options for action
  • 4.2 Identify and list the advantages and disadvantages of each option
  • 4.3 Select and document preferred options
  • 4.4 Convey information to the Board
  • 4.5 Convey the Board's response to the community
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Community forums must include:
diverse groups, including women and youth
Methods of advising the community may include:
newsletters, notices etc in plain English or Aboriginal English
open Board meetings
forums
open days
consultations
networks
community meetings
site visits
Protocols for information sharing may include:
land issues
gender issues
Individuals, groups and networks may include:
Elders
Custodians
women
young people
government departments
Other organisations may include:
Aboriginal and Torres Strait Islander organisations
CDEP
mainstream community groups
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
Integrated demonstration of all elements of competency and their performance criteria; and
Communicating effectively with the community
Context of and specific resources for assessment
Assessment must ensure:
This unit of competency should be assessed through the performance of Board duties, but in the event that there is no opportunity to observe such a performance a simulated environment can be used but such simulation must replicate Board conditions in terms of: performing the task; managing a number of different tasks; coping with irregularities and breakdowns in routine; dealing with the responsibilities and expectations of the Board, including working with others; and transferring competency to other situations
Knowledge and performance to be assessed over time to confirm consistency in performance
Method of assessment
The following assessment method is appropriate for this unit:
Performance of Board duties, or through an accurate simulation of Board duties
Guidance information for assessment
Replaces
State Code National Code Title Type
C3766 BSBATSIC411A Communicate with the community Unit of competency
Replaced By
State Code National Code Title Type
D4836 BSBATSIC411C Communicate with the community Unit of competency